Integrators will not fare well in court enforcing change orders, service agreements or alarm monitoring contracts that are unsigned or signed by unauthorized employees. Adding signature provisions that stipulate certain signatures are required can ma

SB 1428 would make all monitoring agreements with annual auto-renewal clauses revert to just month-to-month renewals upon expiration of initial term. Requires renewal clauses to be more conspicuous in contracts.

The Jackson, Mich.-based integrator Comtronics’s leadership outlines details of its packaged DIY smart home solution. Discover the ROI, sales compensation, and go-to-market retail and online strategies that are giving the company a competitive edge

Legal expert Ken Kirschenbaum argues that payment by credit card is well worth the extra fees vs. risk of 'bouncing' checks or waiting for funds to be available.

CE pros need to stay 'on script' when conducting an over-the-phone service call to protect clients from an electrical shock or fall while repairing their own system. Where does liability start and end?

As long as the cameras are not covert (and a contract is in place), it is OK for integrators to install surveillance cameras in a strip club dressing room and in every room in an 80-year-old doctor's 'bachelor pad.'