CE PRO’S FEATURED TOPIC: > Quest for Quality

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Calif. Bill to Threaten Annual Auto-Renewal Clause in Contracts

SB 1428 would make all monitoring agreements with annual auto-renewal clauses revert to just month-to-month renewals upon expiration of initial term. Requires renewal clauses to be more conspicuous in contracts.

Oct 31, 2016

Disruptive Business Model: How Comtronics Makes Money on DIY Security, Home Automation

The Jackson, Mich.-based integrator Comtronics’s leadership outlines details of its packaged DIY smart home solution. Discover the ROI, sales compensation, and go-to-market retail and online strategies that are giving the company a competitive edge

Aug 23, 2016

Why Payment by Credit Card Is Now Better Than by Check

Legal expert Ken Kirschenbaum argues that payment by credit card is well worth the extra fees vs. risk of 'bouncing' checks or waiting for funds to be available.

Aug 04, 2016

Legal Advice on Phone Support: What if a Customer is Injured?

CE pros need to stay 'on script' when conducting an over-the-phone service call to protect clients from an electrical shock or fall while repairing their own system. Where does liability start and end?

Jul 28, 2016

Is It OK to Install Surveillance Cameras in Strip Club Dressing Room?

As long as the cameras are not covert (and a contract is in place), it is OK for integrators to install surveillance cameras in a strip club dressing room and in every room in an 80-year-old doctor's 'bachelor pad.'

May 04, 2016

Legal: Surveillance Cameras Inside the Home

Home technology integrator wants to know: What are the laws on installing secret nanny-cams in a customer’s home? Security and home-automation attorney Ken Kirschenbaum responds.

Jan 29, 2016