How to Use Emotional Intelligence to Excel in Customer Service
Emotional intelligence, or EQ, has been called 'the other kind of smart.' Here's how to use it to your advantage to beat your competitors in customer service.
May 15, 2017
Why You Shouldn’t Approach Service with a Project Mentality
The skills required for a good project team don’t necessarily overlap with the skills required for a good service.
May 02, 2017
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CE Pro Presents 2017 Quest for Quality Awards: Service Is Still King
More than 7,400 votes from integrators identify the CE Pro 2017 Quest for Quality Award winners for outstanding customer service, tech support and more.
Apr 04, 2017
Alexa, Tell Tech Support to Give Me a Call
A new Amazon Alexa skill will allow homeowners to call OneVision's tech support line through a simple voice command. Within minutes, a OneVision Technology Specialist will be on the phone.
Mar 15, 2017
How a Year of Free Service Taught Me a Lesson in Feedback
Reacting appropriately to negative feedback can be difficult, but it’s worth it. Here’s how you can strive to receive feedback constructively every time.
Mar 15, 2017
Alexa, Please Don’t Steal My Company’s Service Revenue
As integrators race to provide managed services through tech support, Amazon Echo and Google Home could get there before you do.