CE Pro Presents 2017 Quest for Quality Awards: Service Is Still King

More than 7,400 votes from integrators identify the CE Pro 2017 Quest for Quality Award winners for outstanding customer service, tech support and more.

Apr 04, 2017

Alexa, Tell Tech Support to Give Me a Call

A new Amazon Alexa skill will allow homeowners to call OneVision's tech support line through a simple voice command. Within minutes, a OneVision Technology Specialist will be on the phone.

Mar 15, 2017

How a Year of Free Service Taught Me a Lesson in Feedback

Reacting appropriately to negative feedback can be difficult, but it’s worth it. Here’s how you can strive to receive feedback constructively every time.

Mar 15, 2017

Alexa, Please Don’t Steal My Company’s Service Revenue

As integrators race to provide managed services through tech support, Amazon Echo and Google Home could get there before you do.

Mar 06, 2017

This One Personality Trait Is Best for Customer Service

Learn how to train and nurture this one personality trait within your customer service team to see the best results time and time again.

Feb 22, 2017

Change This One Thing About How You Handle Remote Troubleshooting

Learn how to address the most urgent needs of every service call and provide service with or without a remote systems management tool.

Jan 19, 2017