Lightworks partnered with DISH’s Custom Integrator program three years ago as a result of hearing about the DISH CI Program at a CE Pro event, and in meeting with Chris Bruno and Frank DeFilippis. While they had previously worked with DirecTV, Troy indicated that his highest priority in working with a video provider was to recapture control of the relationship.
Lightworks has been serving customers in Southern California since 1991.
LIGHTWORKS is an electrical contracting and integration firm that specializes in the incorporation of light, sound and home technology, customized to their clients preferences and environments.
Lightworks partnered with DISH’s Custom Integrator program three years ago as a result of hearing about the program at a CE Pro event, and in meeting with Chris Bruno and Frank DeFilippis. While they had previously worked with DirecTV, Troy indicated that his highest priority in working with a video provider was to recapture control of the relationship.
Lightworks focuses on luxury high rise projects and custom home installations. Troy reiterates that the level of high end clients that they work with are comforted and reassured that they are spared interacting with a video provider for hours on hold, using technicians that bring the wrong equipment and who don’t conduct themselves professionally. The DISH white glove approach does away with these worries and takes these frustrations off the plate for these homeowners.
Troy appreciates the ability to pre-purchase the client’s equipment so he can assemble AV racks before installation. “At the end of the day, we can pre-install the television service into the client’s home so that when they are in the midst of move-in, surrounded by boxes, they can relax and watch their television and know that they made the right choice to go with Lightworks to handle their home automation.”
Troy saves his highest compliments for his relationship with and level of support he receives from Chris Bruno, his Strategic Account Manager for the Western U.S., and how that is then reflected in the high caliber of personnel in the DISH CI program. “I know I’m in good hands with DISH. And that comfort level means I now recommend DISH as much as possible to my clients. In fact, I’m going out to an existing client who earlier insisted upon a different video service, who have grown frustrated with the poor customer service of dealing with that carrier, to replace all of their boxes with DISH. I hate to tell them I told you so, but in this case, I told them so!”
DISH’s white glove philosophy matched Lightwork’s need to reclaim control of the installation process, as well as to escape the horrific experience of cable boxes resetting, powering down, and requiring the client to reboot their control system due to the instability of the cable box.
Lightworks focuses upon both high rise home automation projects and custom home installations. Troy reiterates that the level of high end clients that they work with are comforted and reassured that they are spared interacting with a video provider for hours on hold, using technicians that bring the wrong equipment and who don’t conduct themselves professionally. The DISH white glove approach does away with these worries and takes these frustrations off the plate for these homeowners.
For a custom integrator like Lightworks, partnering with DISH translates into time-savings and cost-savings. He can rely upon highly qualified technicians, white glove concierge service tailored to custom integrators, and correct installation the first time – avoiding return visits. The fact that DISH has done the back end work to integrate seamlessly with Savant, Control4 and Crestron means he is not troubled with service calls because the DISH boxes are so reliable that they don’t shut down the control systems to which they are attached.
Troy appreciates the ability to pre-purchase the client’s equipment so he can pre-program the racks before installation. “At the end of the day, we can pre-install the television service into the client’s home so that when they are in the midst of move-in, surrounded by boxes, they can relax and watch their television and know that they made the right choice to go with Lightworks to handle their home automation.”
Troy saves his highest compliments for his relationship with and level of support he receives from Chris Bruno, his Strategic Account Manager for the Western U.S., and how that is then reflected in the high caliber of personnel in the DISH CI program. “I know I’m in good hands with DISH. And that comfort level means I now recommend DISH as much as possible to my clients. In fact, I’m going out to an existing client who earlier insisted upon a different video service, who have grown frustrated with the poor customer service of dealing with that carrier, to replace all of their boxes with DISH. I hate to tell them I told you so, but in this case, I told them so!”
For more information, visit www.sdlightworks.com/ or https://youtube/mFK5vldJFA4.
