MasterSolutions: Turn-Key Vocational Upfit Solution for Metris and Sprinter Vans

Daimler Vans and Mercedes-Benz have introduced MasterSolutions, an expansion of the existing MasterUpfitter program that provides guidelines for upfitters to follow. The program allows you to order an upfitted vehicle tailor-made to your exact requirements.


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On job sites and at businesses, distribution centers and warehouses around the world, the van is an essential tool for getting the job done. Daimler Vans USA and Mercedes-Benz USA is pleased to announce the launch of MasterSolutions, a turn-key vocational upfit solution for any van, from the Mercedes-Benz Metris to the Sprinter from Mercedes-Benz and Freightliner.

If a shuttle van built to haul 14 paying passengers is needed, the MasterSolutions program offers a ship-thru upfit solution from SmartLiner. If shelves, racks, cab chassis bodies or refrigeration units are needed, Knapheide and Auto Truck Group, two of the foremost leaders in the commercial van segment, have an extensive catalogue to fit nearly any need.

Competitively priced, dealer-orderable upfit solutions turn any MercedesBenz or Freightliner van into the perfect tool for any vocation and helps to take the guesswork out of the ordering process, all while creating a seamless buying experience at your authorized Mercedes-Benz and Freightliner dealer.

“You're the expert in your trade, and your van is the tool to get the job done. MasterSolutions allows you to configure your van directly via your Mercedes-Benz Vans or Freightliner Vans dealer and get you exactly the van you need right when you need it– so you can concentrate on finishing the job,” said Bernie Glaser, Head of the MercedesBenz USA Vans Division. “Mercedes-Benz and Freightliner bring you a portfolio of turnkey solutions for your vocation; anything from shelving to refrigeration or even transportation of people, all at a preferred price. These pre-configured MasterSolutions from industry leading manufacturers are customized to fit your Sprinter or Metris van, and can be quickly configured and ordered via your preferred dealer. The ordering process is streamlined and installation is also simple — all MasterSolutions are fitted directly as ship-thru, thus ensuring seamless integration, delivery time and consistent quality.”

Expanding on an already-efficient MasterUpfitter program

MasterUpfitters are the go-to choice for customers and Mercedes-Benz/Freightliner dealers when looking to customize a Sprinter or Metris to be anything from an ambulance to an ultra-luxury camper van.

In 2015, Mercedes-Benz Vans launched its MasterUpfitter program, which granted highly-qualified upfitters access to 3D engineering data, technical updates and detailed technical seminars. Additionally, MasterUpfitters gain access to VIP technical support from Daimler personnel and access to a dedicated database of information located on www.upfitterportal.com.

To become a MasterUpfitter, experts in the industry self-certify that they comply with Daimler engineering guidelines as well as all applicable regulatory requirements that apply to their upfit. In addition to the application process, Daimler has various tracking mechanisms and tools to monitor compliance to guidelines and a high level of upfit quality.

Finally, when a customer purchases a vehicle from the MasterUpfitter program, they know the equipment they receive matches the utmost Daimler quality standards. MasterUpfitters guarantee their work for 3-years / 36,000 miles as part of a basic limited warranty, the same as the Daimler van limited warranty.

Three industry experts on-board for every upfitting need

The new MasterSolutions program builds on select MasterUpfitters and takes the Mercedes-Benz and Freightliner dealer integration to a new level. The most common upfit configurations will now be orderable directly from the dealer and will be installed by an upfitter that insists on quality and durability.

By offering upfit products from SmartLiner, Knapheide and Auto Truck Group, three of the most established and largest upfit companies in the industry, Mercedes-Benz and Freightliner Vans have demonstrated a commitment to quality and customer service.