Napco reports recurring monthly revenue (RMR) grew 68 percent compared to the same quarter a year ago. During an earnings call this week, the company said RMR is approaching 10 percent of its total sales.

Unemployment is down, housing starts are up and the stock market is high. However, CE Pro's State of the Industry report saw a big drop in revenue per installation. Here's what you can do to fix it.

Customer service teams interact with frustrated clients, at odd hours, during emotionally-charged moments. Here's how to prevent burnout and keep your service team happy and productive.

Learn how to address the most urgent needs of every service call and provide service with or without a remote systems management tool.

Rapid changes in the custom installation industry are a product of DIY, decreasing equipment margins, consumer-branded manufacturers and Millennial preference.

When remote systems management (RSM) integrates with off-the-shelf, consumer-oriented smart home devices, integrators win.