Recurring Revenue
Requiring a Service Contract… Will It Work?
Service Tech Audio Visual in Austin, Texas, shuns 'indentured servant' label with clients and sets policy that requires customers to sign a service contract.
Apr 08, 2019
Dish Enhances Custom Integration Program with RMR Bonuses
Dish's Network Custom Integration program has been enhanced to include paying integrators a set monthly revenue-share fee.
Mar 21, 2019
2019 Business Outlook for Integrators by Company Size
Our new report includes an analysis of the 2019 integrator business landscape by company size.
Mar 06, 2019
Best Buy Hits 1M Subscribers for $199 Total Tech Support Program
Best Buy passes 1 million members for annual $199 Total Tech Support service in less than one year. BBY stock price skyrockets 17%.
Feb 28, 2019
A Day in the Life of a Remote Service Team
Service calls range in complexity — from simple fixes to catastrophic failures — highlighting the need for remote service capabilities to de-escalate clients, determine priority and use the service call as a sales opportunity.
Jan 25, 2019
OneVision Resources Announces First-Ever Dedicated Service Conference
To be held in Boston May 28-30, 2019, the OneVision 1NSIGHT Summit will unite forward-thinking integrators and experts in service to discover and share proven service strategies.