Operations
Smart Home Pros Kill ‘em with Coddling, when Customers Just Want Convenience
All those rich people who purchase smart-home systems and big TVs on Amazon ... are they "not your customers anyway" or do they just want a simple buying experience, a la Uber and Amazon?
Apr 10, 2018
First Female Graduate of Maverick Technical Institute Always ‘Curious about Home Automation’
Amy Gordon, Maverick Technical Institute’s first female graduate of its accredited low-voltage training program, cites ‘hard work’ and ‘attention to detail’ as key attributes.
Apr 06, 2018
7 Complaints of Successful Luxury Salespeople
Change these seven problems, from spending too much energy on social media to altering product lines, and boost sales by 30%, according to the Luxury Institute.
Apr 04, 2018
Service Stinks – More Than You Might Realize
Capitalizing on the demand for premium services is harder than it might appear on the surface. Here’s why...
Mar 30, 2018
Who ‘Owns’ Doorbell Camera Surveillance Video? (and 4 Other Legal Questions)
With the proliferation of front door camera systems such as Ring, Nest Hello and others, the liability and ownership rights to the images is coming to the forefront.
Mar 28, 2018
4 Network Troubleshooting Lessons for Newbie Installers
Technicians should connect/disconnect one device at a time, trust your instincts, use manufacturer tech support and hone your speed so your labor becomes a profit center for your integrator/employer.