AmTrust's innovative TapSafe IoT initiative has Fing scan networks for connected devices, and then offers smart-home warranties and tech-support on-the-fly based on risk-assessment profiles.

Custom installation has the worst satisfaction rate of any industry that services the home, probably because the industry is infested with trunkslammers, writes integrator Eric Thies. What are you going to do about it?

ConnectWise suggests that the best way to hire and retain good employees is by creating an internal culture that embraces change.

Experienced home-technology integrator suggests participating in industry forums to find potential employees with the right skillsets, and offering generous bonuses for referrals.

Integrator Residential Systems Inc. stops leasing and buys an office/showroom to contribute to a future exit strategy. Results include wealth creation, boost in employee morale, and tax benefits. Let's do the math.

Use these 43 Key Performance Indicators (KPIs) – from labor profit to project backlog – to check if your custom installation business is on track… or off-track.