Control & Automation

CES 2017: Logitech Announces Harmony Pro Web Portal for Installers, Multi-Zone Audio Feature

Now installers can manage their Harmony customer accounts in real-time and remotely with Logitech's Harmony Pro web portal. At CES 2017, Logitech also announces a Multi-Zone audio feature for Harmony Pro remote.


CES 2017: Logitech Announces Harmony Pro Web Portal for Installers, Multi-Zone Audio Feature
Unlike the Harmony Elite, Logitech's Harmony Pro remote is sold only through installers, not DIY.

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Chelsea Cafiero · January 5, 2017

Today at CES 2017, Logitech announced the Harmony Pro Portal, a dedicated website for professional installers offering the Harmony Pro remote. Installers can use the portal to create, manage and configure Harmony customer accounts throughout the installation process, from anywhere.

“We developed the Harmony Pro remote to address the unique needs of professional A/V installers,” says Renee Niemi, vice president and general manager of Logitech Smart Home. “The Harmony Pro Portal is a continuation of our commitment to this channel, offering time-saving tools with the flexibility to set up and troubleshoot on the fly."

Using the portal, installers can:

  • Manage an unlimited number of customer accounts
  • Gain real-time and remote access to customize, configure and troubleshoot their setups
  • Preload Harmony firmware and copy settings from template accounts or previous installations
  • Troubleshoot or configure new Harmony remotes for customer’s homes
  • Access the portal anywhere via interoperability between Mac/Windows PCs and iOS/Android devices

Multi-Zone Feature for Harmony Pro

Launched this past summer, the Harmony Pro remote includes all of the most important features of the popular Harmony Elite remote, such as dedicated buttons for instant access to lighting and temperature controls, a touch-screen UI that communicates the status of all home devices at a glance and vibration feedback.

Unique to the Harmony Pro are two Harmony Precision IR Cables with 4 device-specific IR LEDs and double the warranty time of retail remotes. The remote is sold only through installers, not DIY.

Also announced at CES is Logitech's Multi-Zone software feature that works with the Harmony Pro. The feature enables users to easily set up and use Multi-Zone audio/video receivers (AVRs) to distribute audio throughout the home.

"The newly added Multi-Zone capability enhances what the Harmony Pro can already do by allowing for audio control throughout different areas in the home," says Niemi.

The feature extends audio signals from a central AVR into multiple rooms, integrating up to 8 zones, by using a single Activity with audio from the same Input Source. This eliminates the need for complex workarounds and integrates Multi-Zone into the setup flow and LCD displays on the Harmony Pro remote.




  About the Author

Chelsea Cafiero is Senior Web Editor of CE Pro. She also manages the corresponding websites of sister publications Commercial Integrator, Security Sales & Integration, Campus Safety and Electronic House. Chelsea has previously covered politics, local news and consumer electronics. She joined the CE Pro family in 2012. Have a suggestion or a topic you want to read more about? Email Chelsea at [email protected]

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  Article Topics


Control & Automation · Universal Remotes · Events · CES · Products · Media · Videos · Harmony · Logitech · All Topics
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Comments

Posted by Soundwaves on January 8, 2017

Supporting Logitech products less and less.Their cloud interface is very unreliable, several times we had to go back to customers because we couldn’t login to the Dealer portal and we have over 1,000 remotes. Last week we terminated an employee and I couldn’t change the password. Tuesday morning, called support, who said it would take 24-48 hours for them to do it. More than enough time for the former employee to make a huge mess if he wanted to.

On the next day, we go to a customer to replace a remote and couldn’t login. Called Logitech and the agent had no clue, had to escalate the situation again, another 24-48 hours. Today is Sunday, we are still locked out from our account.

Posted by Soundwaves on January 8, 2017

Supporting Logitech products less and less.Their cloud interface is very unreliable, several times we had to go back to customers because we couldn’t login to the Dealer portal and we have over 1,000 remotes. Last week we terminated an employee and I couldn’t change the password. Tuesday morning, called support, who said it would take 24-48 hours for them to do it. More than enough time for the former employee to make a huge mess if he wanted to.

On the next day, we go to a customer to replace a remote and couldn’t login. Called Logitech and the agent had no clue, had to escalate the situation again, another 24-48 hours. Today is Sunday, we are still locked out from our account.