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Remote Management

Imagining a Universal Tech-Support Platform for Smart-Home Pros

By Julie Jacobson · July 2, 2019 • Can a merger of Control4 and SnapAV, with industry-leading Ihiji and OvrC remote-monitoring platforms, yield a 'central monitoring station' model for smart-home pros?

3 Biggest Remote Service Mistakes Integrators Are Making

By Jason Knott · June 12, 2019 • Former CytexOne exec Martin Roseman is 'shocked' at how integrators are still reticent to offer, sell and price service agreements. New RMR Marketing Kit aims to help.

Crestron Partners with Domotz for Remote Management

By Jason Knott · May 23, 2019 • Crestron has formed a partnership with Domotz that will give integrators greater visibility to their installed devices to reduce truck rolls, improve service, and open the opportunity for service agreements.

Control4, SnapAV CEO Interviews: Analyzing the Home Automation Merger

By Julie Jacobson · May 17, 2019 • SnapAV's acquisition of Control4 will create a one-stop shop for professionally installed home automation, A/V, networking, other home technologies: CEOs John Heyman, Martin Plaehn

Clients Should Have Remote Monitoring ... ‘Like It or Not’

By Sponsored Content · July 6, 2018 • Access Networks will now include its Live Monitoring service in every network it builds, and debuts its Access Networks Certified Expert (ACE) certification.

What Happens When Amazon Acquires a ‘Real’ Security Company Like Vivint, Guardian or Brink’s?

By Julie Jacobson · May 18, 2018 • Acquiring a national alarm company could help Amazon increase recurring monthly revenue (RMR), but also pave the way for Amazon to become a chief security officer (CSO) and managed service provider for the home.

Why SnapAV, Lutron Partnership is Such a Big Deal for Smart Home Channel

By Julie Jacobson · April 5, 2018 • Way beyond a "distribution deal," the partnership between Lutron and SnapAV is an ambitious effort to expand the lighting-control universe, and to extend the ecosystem of OvrC-enabled managed services for the home-technology channel.

SnapAV Acquires Allnet, Major Midwest Distributor for Home-Tech Pros

By Julie Jacobson · March 22, 2018 • SnapAV, leading provider of home-automation, audio, video, networking and security products – as well as the popular OvrC platform for remote network management – acquires Allnet, a top home-tech distributor in the Midwest. (Julie Jacobson / CE Pro)

ProSource: ‘We’re Two Years Ahead of Everyone Else’ in Remote Managed Services

By Julie Jacobson · March 19, 2018 • The ProSource buying group is pushing lighting control and remote managed services as new opportunities for home-technology integrators, adding OneVision, Parasol, OvrC, Coastal Source and Colorbeam to its roster of providers.

A Nor’easter Superhero: Smart Home Pros Pack on the Power Protection

By Julie Jacobson · March 13, 2018 • The home-technology pros at Creative Systems save the day for storm-ravaged clients, thanks to layers of protection from back-up generators, power regulators, surge protection and remote monitoring systems.

OneVision Spreads Tech-Support Joy to RMR-Starved Dealers in 18-City Tour

By CE Pro Editors · March 9, 2018 • 24/7 tech support for smart-home clients can generate recurring revenue (RMR) for integrators, while also improving staff morale and productivity, and fostering customer happiness -- the stuff referrals are made of. OneVision shares the vision in an 18-city tour.

Control4 Acquires Ihiji, Will Drop Recurring Fees for Remote Network Management

By Julie Jacobson · January 3, 2018 • In acquiring Ihiji’s remote monitoring and management system, home automation leader Control4 will eliminate monthly fees for smart-home pros.

Yes You Can Turn Off Sonos Wi-Fi: No More Broadcast Storms!

By Julie Jacobson · December 7, 2017 • Users hate that Sonos unleashes a Wi-Fi broadcast storm even if you’re not using a wireless SonosNet connection. Now Domotz running on a Luxul router lets you kill the RF.

SnapAV Updates OvrC Platform: Global Dashboard, Deeper Network Diagnostics

By Robert Archer · September 19, 2017 • Shown at CEDIA 2017 in San Diego, SnapAV's OvrC updates make the remote management platform more integrator friendly.

Eero Bundles Cybersecurity, Remote Network Monitoring for Smart-Home Pros

By CE Pro Editors · September 7, 2017 • Home-technology integrators get a “share of the economics” when they add Eero Plus cybersecurity service to Eero mesh-networking solutions.

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