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RMR

Integrator Solves High-Volume MDU Sales Dilemma with Digital Portal

By Jason Knott · April 10, 2019 • Using a 'Build-A'Bear' model, Service Tech AV in Austin develops its own digital sales portal to enable a two-person sales team to handle hundreds of condo technology sales simultaneously.

New Vivint Pro Program is ‘Dream’ RMR Opportunity for Home-Tech Channel

By Julie Jacobson · April 9, 2019 • New Vivint Smart Home Authorized Pro program enables home-tech pros to earn RMR and product margins on alarm and home-automation systems and services, leaving all the heavy lifting to Vivint.

Requiring a Service Contract… Will It Work?

By Jason Knott · April 8, 2019 • Service Tech Audio Visual in Austin, Texas, shuns 'indentured servant' label with clients and sets policy that requires customers to sign a service agreement.

Alula BAT-Connect Adds Cellular, IP, Home Automation to Ordinary Security Panels

By Julie Jacobson · April 5, 2019 • Alula claims its new BAT-Connect is first 'triple-path' alarm communicator with Wi-Fi, Ethernet and 4G/LTE cellular (CAT M1 for 5G transition), plus unified dashboard for security, surveillance and Z-Wave home automation.

Apple TV+ and Apple Arcade Underscore the Need for Robust Home Networks and RMR

By Robert Archer · April 1, 2019 • Streaming media consumes an enormous amount of bandwidth. As more users in the home stream video and gaming content integrators should be prioritizing enterprise-grade networks for their clients’ homes.

Dish Enhances Custom Integration Program with RMR Bonuses

By Andrew Nichols · March 21, 2019 • Dish's Network Custom Integration program has been enhanced to include paying integrators a set monthly revenue-share fee.

Best Buy Hits 1M Subscribers for $199 Total Tech Support Program

By Jason Knott · February 28, 2019 • Best Buy passes 1 million members for annual $199 Total Tech Support service in less than one year. BBY stock price skyrockets 17%.

A Day in the Life of a Remote Service Team

By Jason Knott · January 25, 2019 • Service calls range in complexity — from simple fixes to catastrophic failures — highlighting the need for remote service capabilities to de-escalate clients, determine priority and use the service call as a sales opportunity.

OneVision Resources Announces First-Ever Dedicated Service Conference

By CE Pro Editors · January 25, 2019 • To be held in Boston May 28-30, 2019, the OneVision 1NSIGHT Summit will unite forward-thinking integrators and experts in service to discover and share proven service strategies.

RMR Service Plan Success Story… in Plumbing!

By Jason Knott · January 25, 2019 • San Diego HVAC/plumbing company charges $20/month VIP Advantage Membership program for clients. Why can’t you?

Former ADT CEO: $10/Month, No-Term Alarm Contracts Sold Online Are Future

By CE Pro Editors · December 21, 2018 • Former ADT CEO Tim Whall says the future of smart home security is $10 per month, no-term monitoring contracts sold online to clients. Residential dealers need to transition to higher upfront equipment fees.

Internet-Based Alarm Monitoring Can Be Safer than Cellular. Say What?

By By Russell Vail · December 14, 2018 • Cellular might seem more reliable than Internet for communications between alarm systems and central stations, but what happens when CDMA sunset kills millions of pro-monitored security systems?

ConnectWise Acquires Sienna Group, Adds Data Security to Productivity Suite

By CE Pro Editors · December 5, 2018 • ConnectWise, a leading provider of productivity software for home-technology integrators and other service providers, will now offer cybersecurity services with the acquisition of Sienna Group.

$9M Smart-Home Integrator Sells Biz to Employee and Top Client: Big Growth Planned

By Julie Jacobson · November 30, 2018 • Greg Simmons and partner have sold their Las Vegas security and home-automation firm Eagle Sentry to long-time sales manager Cory Reif and top client Mark Lindsey, who already built "the greatest showroom on earth."

Best Buy to Focus on Total Tech Support as ‘Giftable’ Holiday Item

By Jason Knott · November 21, 2018 • Best Buy reports strong Q3 revenues and ups forecasts for 2019. In-Home Advisors and Total Tech Support programs will spur growth.

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