By Jason Knott · April 10, 2019 • Using a 'Build-A'Bear' model, Service Tech AV in Austin develops its own digital sales portal to enable a two-person sales team to handle hundreds of condo technology sales simultaneously.
By Julie Jacobson · April 9, 2019 • New Vivint Smart Home Authorized Pro program enables home-tech pros to earn RMR and product margins on alarm and home-automation systems and services, leaving all the heavy lifting to Vivint.
By Jason Knott · April 8, 2019 • Service Tech Audio Visual in Austin, Texas, shuns 'indentured servant' label with clients and sets policy that requires customers to sign a service agreement.
By Julie Jacobson · April 5, 2019 • Alula claims its new BAT-Connect is first 'triple-path' alarm communicator with Wi-Fi, Ethernet and 4G/LTE cellular (CAT M1 for 5G transition), plus unified dashboard for security, surveillance and Z-Wave home automation.
By Robert Archer · April 1, 2019 • Streaming media consumes an enormous amount of bandwidth. As more users in the home stream video and gaming content integrators should be prioritizing enterprise-grade networks for their clients’ homes.
By Andrew Nichols · March 21, 2019 • Dish's Network Custom Integration program has been enhanced to include paying integrators a set monthly revenue-share fee.
By Jason Knott · February 28, 2019 • Best Buy passes 1 million members for annual $199 Total Tech Support service in less than one year. BBY stock price skyrockets 17%.
By Jason Knott · January 25, 2019 • Service calls range in complexity — from simple fixes to catastrophic failures — highlighting the need for remote service capabilities to de-escalate clients, determine priority and use the service call as a sales opportunity.
By CE Pro Editors · January 25, 2019 • To be held in Boston May 28-30, 2019, the OneVision 1NSIGHT Summit will unite forward-thinking integrators and experts in service to discover and share proven service strategies.
By Jason Knott · January 25, 2019 • San Diego HVAC/plumbing company charges $20/month VIP Advantage Membership program for clients. Why can’t you?
By CE Pro Editors · December 21, 2018 • Former ADT CEO Tim Whall says the future of smart home security is $10 per month, no-term monitoring contracts sold online to clients. Residential dealers need to transition to higher upfront equipment fees.
By By Russell Vail · December 14, 2018 • Cellular might seem more reliable than Internet for communications between alarm systems and central stations, but what happens when CDMA sunset kills millions of pro-monitored security systems?
By CE Pro Editors · December 5, 2018 • ConnectWise, a leading provider of productivity software for home-technology integrators and other service providers, will now offer cybersecurity services with the acquisition of Sienna Group.
By Julie Jacobson · November 30, 2018 • Greg Simmons and partner have sold their Las Vegas security and home-automation firm Eagle Sentry to long-time sales manager Cory Reif and top client Mark Lindsey, who already built "the greatest showroom on earth."
By Jason Knott · November 21, 2018 • Best Buy reports strong Q3 revenues and ups forecasts for 2019. In-Home Advisors and Total Tech Support programs will spur growth.