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Quest For Quality Awards

Skywalker AV’s Busy Year: 8 New Lines, Revamped Website

By CE Pro Editors · March 30, 2018 • OEM and distributor Skywalker AV Supply has spent the past year beefing up its product lines with Pioneer, Vanco, JVC, Metra and others, while also revamping its website.

2018 Quest for Quality Awards: Category Kudos

By CE Pro Editors · March 30, 2018 • Suppliers in niche categories, including Luxul, Bluesound, Logitech and others, recognized for their tech support, customer service and marketing assistance.

CE Pro Presents 2018 Quest for Quality Awards: Suppliers Earn 5-Star Reviews

By CE Pro Editors · March 30, 2018 • Exactly 7,500 votes from integrators identify the 2018 CE Pro Quest for Quality Award winners for outstanding customer service, tech support, deal programs and much more.

Service Stinks - More Than You Might Realize

By Joseph Kolchinsky · March 30, 2018 • Capitalizing on the demand for premium services is harder than it might appear on the surface. Here’s why...

RTI A/V Distribution Products Integrate with Company’s Control Systems

By Robert Archer · March 29, 2018 • The new RTI A/V distribution products complement the company's control products to provide integrators a comprehensive combination of multizone A/V and control.

Introducing Luxul’s Domotz Pro Remote Management System

By Advertorial · March 14, 2018 • Avoid costly truck rolls just to reboot unresponsive devices

The New CA-1 From Control4 is a Home Builders Dream

By Advertorial · March 2, 2018 • Give customers an introduction to smart home living, with minimal cost.

Pricing for Sony X900F and X850F Series 4K TVs Announced

By Robert Archer · February 15, 2018 • Now available through the authorized dealer network, the Sony X900F and X850F Series of 4K UltraHD televisions offer a choice of screen sizes from 55 inch to 75 inch.

2018 Quest for Quality Awards Voting Now Open

By CE Pro Editors · February 12, 2018 • Take this quick Quest for Quality survey to show recognition for your top suppliers and distributors that provide the best 'non-product' services like customer service, technical training, shipping, dealer programs and more.

Control4’s New $350 Home Automation Hub: Affordable, Powerful IoT, No A/V

By Julie Jacobson · February 6, 2018 • At ISE 2018, Control4 introduces most affordable smart-home controller yet: CA-1 with Wi-Fi, ZigBee, optional Z-Wave targets production-home builders. (Julie Jacobson / CE Pro)

RTI’s New XP-8v Home Automation Controller Packs Most Powerful Processor Ever

By Robert Archer · January 19, 2018 • An 1GHz i.MX53 processor powers new XP-8v home-automation controller from RTI, built for commercial jobs and large-scale residential installations.

3 Ways to Step Up Your Customer Service Game

By Jason Griffing · August 16, 2017 • It's hard to make the project-to-service transition, but these three pillars of a service-first approach will help get you started. For more info, attend OneVision's service workshop at CEDIA 2017.

Improve Your Customer Service with One Simple Phrase

By Jason Griffing · July 5, 2017 • To elevate your customer service offering and start raking in the recurring revenue, focus less on how your daily interactions can benefit you and more how you can help others.

How to Use Emotional Intelligence to Excel in Customer Service

By Jason Griffing · May 15, 2017 • Emotional intelligence, or EQ, has been called 'the other kind of smart.' Here's how to use it to your advantage to beat your competitors in customer service.

CE Pro Presents 2017 Quest for Quality Awards: Service Is Still King

By CE Pro Editors · April 4, 2017 • More than 7,400 votes from integrators identify the CE Pro 2017 Quest for Quality Award winners for outstanding customer service, tech support and more.

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