Improve Your Customer Service with One Simple Phrase

By Jason Griffing · July 5, 2017 • To elevate your customer service offering and start raking in the recurring revenue, focus less on how your daily interactions can benefit you and more how you can help others.

3 Reasons Summer Is the Best Time to Sell Service

By Jason Griffing · June 21, 2017 • Waiting for the right time to pitch your clients on service plans? Here's why summer is the perfect time to make the leap.

What Magnolia’s ‘Mag Care’ Remote Support Says about the Future of Service

By Joseph Kolchinsky · June 14, 2017 • There are two big lessons home technology integrators can take away from the news that Best Buy’s Magnolia will offer remote network support, called Mag Care.

Smart Home Consumers Want Sole Do-It-All ‘Technology Manager’

By Joseph Kolchinsky · June 8, 2017 • 'Technology Manager' term named by consumers as best title for single do-it-all person to handle both personal electronics and home technology.

What We Can Learn about Service and Recurring Revenue from SnapAV’s OvrC Pro

By Joseph Kolchinsky · May 17, 2017 • How much can you charge for service? That's the question on everyone's minds after SnapAV dropped the recurring fees for its OvrC remote management service.

5 Steps to Combat Key-Person Dependency on Your Service Team

By Jason Griffing · May 17, 2017 • Key-Person Dependency describes when an organization relies too heavily on the knowledge or ability of one person. It's a risky situation for a business, especially when it comes to your service team.

Why Customer Service Is the Last True Smart-Home Differentiator

By Jason Griffing · May 17, 2017 • Changes in the smart-home landscape — like IP-control, open-API’s, drag-and-drop programming and pre-configured UI’s — are bringing technological barriers down and making it easier for competitors to enter the market.

Why GAFA’s Interest in the Smart Home Actually Presents Significant Opportunity

By Jason Griffing · May 16, 2017 • GAFA's (Google, Apple, Facebook, Amazon) entrance into the smart home market presents two big changes for integrators: more customers but less product revenue. Can you see the opportunity there?

How to Use Emotional Intelligence to Excel in Customer Service

By Jason Griffing · May 15, 2017 • Emotional intelligence, or EQ, has been called 'the other kind of smart.' Here's how to use it to your advantage to beat your competitors in customer service.

Amazon’s Jeff Bezos Has Great Advice for Anyone Running a Business

By Joseph Kolchinsky · May 8, 2017 • What home technology pros can learn from a recent talk by one of the world foremost CEOs, Amazon's Jeff Bezos.

Why You Shouldn’t Approach Service with a Project Mentality

By Joseph Kolchinsky · May 2, 2017 • The skills required for a good project team don’t necessarily overlap with the skills required for a good service.

How to Choose the Right Outsourcing Partner for Your Business

By Joseph Kolchinsky · April 26, 2017 • OneVision uses 3 simple steps to choose the right outsourcing partner for a successful outcome.

Free Amazon Echo Dot with Paid Monitoring? How to Offer Cheap RMR Incentives

By Joseph Kolchinsky · March 22, 2017 • Use equipment incentives to sell paid monitoring/service plans and collect RMR the right way. And here's a thought: why not market the service your clients already expect?

Alexa, Tell Tech Support to Give Me a Call

By Chelsea Cafiero · March 15, 2017 • Homeowners can ask their Amazon Echo to call tech support and, within minutes, a OneVision Technology Specialist will be on the phone.

How a Year of Free Service Taught Me a Lesson in Feedback

By Joseph Kolchinsky · March 15, 2017 • Reacting appropriately to negative feedback can be difficult, but it’s worth it. Here’s how you can strive to receive feedback constructively every time.

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