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Customer Service

How to Use Emotional Intelligence to Excel in Customer Service

By Jason Griffing · May 15, 2017 • Emotional intelligence, or EQ, has been called 'the other kind of smart.' Here's how to use it to your advantage to beat your competitors in customer service.

Why You Shouldn’t Approach Service with a Project Mentality

By Joseph Kolchinsky · May 2, 2017 • The skills required for a good project team don’t necessarily overlap with the skills required for a good service.

CE Pro Presents 2017 Quest for Quality Awards: Service Is Still King

By CE Pro Editors · April 4, 2017 • More than 7,400 votes from integrators identify the CE Pro 2017 Quest for Quality Award winners for outstanding customer service, tech support and more.

Alexa, Tell Tech Support to Give Me a Call

By Chelsea Cafiero · March 15, 2017 • Homeowners can ask their Amazon Echo to call tech support and, within minutes, a OneVision Technology Specialist will be on the phone.

How a Year of Free Service Taught Me a Lesson in Feedback

By Joseph Kolchinsky · March 15, 2017 • Reacting appropriately to negative feedback can be difficult, but it’s worth it. Here’s how you can strive to receive feedback constructively every time.

Alexa, Please Don’t Steal My Company’s Service Revenue

By Joseph Kolchinsky · March 6, 2017 • As integrators race to provide managed services through tech support, Amazon Echo and Google Home could get there before you do.

This One Personality Trait Is Best for Customer Service

By Joseph Kolchinsky · February 22, 2017 • Learn how to train and nurture this one personality trait within your customer service team to see the best results time and time again.

Change This One Thing About How You Handle Remote Troubleshooting

By Alex Boyle · January 19, 2017 • Learn how to address the most urgent needs of every service call and provide service with or without a remote systems management (RSM) tool.

The One Thing You’re Not Training Your Customer Service Team

By Chelsea Cafiero · December 9, 2016 • 70% of customer service experience is rooted in emotional intelligence. That means this one type of training could directly affect your bottom line.

Who Are Your Target Customers?

By Jason Knott · February 2, 2016 • CE Pro consumer survey reveals ideal (and very surprising) demographic information for those who want professional vs. DIY installation — home size, home value, income level, gender and age. The study also reveals the most-desired types of equipment.

What Defines 5-Star Service?

By Joseph Kolchinsky · September 29, 2015 • Standards of what makes for excellent service shouldn’t vary from one industry to the next. An integrator's service should be equivalent to a hotel concierge.

Do We Really Suck at Customer Service?

By Julie Jacobson · June 5, 2014 • If you call a customer one year after an installation, are you frightened they’ll tell you they never use your stinking remote?

CE Pro Quest for Quality Awards to Honor Manufacturers, Distributors

By CE Pro Editors · February 1, 2012 • CE Pro Quest for Quality Awards will be presented based upon results of a readership survey asking CE Pro readers to evaluate the quality of service of manufacturers and distributors.

How to Use Social Media for Customer Service

By Walter Van Norden · January 31, 2012 • What can CE pros and manufacturers learn (or not learn) from big tech companies like Apple, HP, Google or Best Buy in terms of incorporating social media into their customer service?

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