Business Resource

RAM 1500 Truck Is High-Tech Office on Wheels

By Jason Knott · September 18, 2018 • Is this your next vehicle? RAM 1500 truck at CEDIA Expo 2018 showcased integrated 8.4-inch dashboard touchscreen and mobile app.

Want to Provide Better Service? Start with Sales and Project Processes

By Jason Griffing · August 30, 2018 • Giving service a prominent role in sales and project execution can set an integrator's service team up for ultimate success.

2018 CE Pro Wage & Salary Study: How Do Your Wages & Benefits Compare?

By Jason Knott · August 28, 2018 • 2018 CE Pro Wage & Salary Study reveals average annual wages by region and size of company for installation and service technicians, sales managers, administrative personnel, project managers and more.

4 Tips for Creating Powerful Employee Referral Programs

By Julie Bauke · August 23, 2018 • Be selective about which positions you offer incentives, and give valuable items (like cash) to your employees for referring successful new hires.

How to Learn from Airbnb and Give Customers a ‘7 Star Experience’

By Pete Baker · August 7, 2018 • Pete Baker suggests integrators learn a lesson from the wildly successful company Airbnb and find out what they can do to provide their customers with a '7 star' experience.

5 Tips for Becoming a Better Interviewer

By Jeff Wuenker · July 24, 2018 • Simple things like treating an interview like a conversation instead of an interrogation and preparing thoroughly can lead to more successful, more communicative interviews.

Quiz: Is Your Company Performance Above or Below Average?

By CE Pro Editors · July 19, 2018 • What is your sales closing ratio? What percent of a home construction cost is devoted to electronics? What is revenue per employee? See how your operation compares.

GreatAmerica Unveils A/V Financing Program for Integrators

By Jason Knott · July 11, 2018 • Targeting primarily commercial A/V projects, GreatAmerica develops bundled package to enable integrators to finance both equipment and service fees for their clients.

4 Tips to Beat the A/V Trunkslammers

By Eric Thies · June 13, 2018 • Custom installation has the worst satisfaction rate of any industry that services the home, probably because the industry is infested with trunkslammers, writes integrator Eric Thies. What are you going to do about it?

No Trucks, No Showroom: How Sage AV Navigates NYC’s Integration Challenges

By Jason Knott · June 12, 2018 • New York integration firm Sage Audio Video Technology makes due without vehicles or a showroom, thanks to experience centers from companies like Lutron and Savant.

Study Shows Smart Home Optimism Among Consumers

By CE Pro Editors · June 12, 2018 • The 2018 Consumer Electronics Guide finds consumer sentiments towards smart home technology to be trending positively, with lighting and security among the most discussed topics.

Keep Your Business Booming by Fostering a Solid Corporate Culture

By Advertorial · May 22, 2018 • ConnectWise suggests that the best way to hire and retain good employees is by creating an internal culture that embraces change.

How Sound Affects Your Home Theater Customers’ Emotions

By Richard Fairbrother · May 14, 2018 • By appealing to customers' emotions via certain soundtracks and biological reactions to music, integrators may be able to boost sales of home theater equipment.

How Efficient Is Your Service Department? Take the Quiz

By CE Pro Editors · May 8, 2018 • Compare your own service department vs. industry averages for monthly truck rolls, timeframe between service requests per client, response time and common causes of service requests.

The 43 Metrics You Need to Track to Measure Success in the A/V Industry

By Jason Knott · May 4, 2018 • Use these 43 Key Performance Indicators (KPIs) – from labor profit to project backlog – to check if your custom installation business is on track… or off-track.

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