All In Ihiji
Smart-home integrator Axius signed more than 500 customers to Domotz-based remote IoT management service in just four months; launching wholesale monitoring and end-user support for other home-tech pros at CEDIA 2017.
Julie Jacobson · August 04, 2017
Mike Maniscalco of Ihiji, which makes remote monitoring systems for smart homes, uses home automation to help manage son’s Type 1 diabetes. He sees big implications for IoT in disease management and health monitoring.
Michael Maniscalco · August 03, 2017
Fueled by its OvrC platform, SnapAV is the new Remote Managed Services category leader. Ihiji, Pakedge, BlueBolt and Alarm.com also saw significant additions.
Robert Archer · June 14, 2017
A true lack of commitment is the primary reason most integrators struggle to earn recurring monthly revenue (RMR) for smart home projects.
Michael Maniscalco · May 22, 2017
If traditional home-automation integrators don’t get into the network-security business, it will be grabbed by companies like ADT, Comcast/Xfinity, Best Buy/Magnolia and a host of other competitors eager to own the smart home.
Julie Jacobson · May 19, 2017
Buffering, bad video quality, unreliable connections, lousy roaming and dead zones are key signs of an awful home network. Solutions include to not rely on wireless, check LANs carefully, examine the ISP, and perform annual maintenance.
Michael Maniscalco · February 20, 2017
Customer service teams interact with frustrated clients, at odd hours, during emotionally-charged moments. Here’s how to prevent burnout and keep your service team happy and productive.
Joseph Kolchinsky · January 25, 2017
When remote systems management (RSM) integrates with off-the-shelf, consumer-oriented smart home devices, integrators win.
Joseph Kolchinsky · January 11, 2017
Thinking about remote systems management (RSM) as a cost of doing business is only half the picture, especially when you consider earning recurring revenue on proactive monitoring.
Joseph Kolchinsky · January 04, 2017
Integrators struggle to generate recurring revenues (RMR) for remote network monitoring; should they chalk it up to the cost of doing business?
Julie Jacobson · December 15, 2016