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Control & Automation

Some of the Best High-End A/V Reps Now Carry … Vivint Smart Home & Security?!

Vivint Smart Home, purveyor of mass-market security and home automation, enlists 10 top custom-install reps for new Authorized Pro program. Here's why CEDIA-oriented reps are going gaga over Vivint.

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3 Comments
Posted by Brad73 on June 21, 2019

This is so stupid. We are ‘Custom Installers’ but we are just going to be sales people and let some hack install the system because we are not allowed. Kiss my ....
I see a new business model I’m going to pursue - fixing Vivint installs.
“Yes Mr. customer it costs 2x has much as you paid the other company initially and we are not authorized. But I’m going to actually make it work correctly and look nice. Or we can replace it all with something I can install for you to begin with”.

Posted by Julie Jacobson on June 21, 2019

Thanks for your comment, Brad. Obviously the model is not perfect or even fathomable for a wide swath of traditional dealers, including yourself. It is telling, however, that some of the top custom-centric A/V reps are embracing the line. I’ve spoken with many reputable integrators who can’t wait to dig in. Others, like you, think the whole idea of recurring revenue through third-party partnerships is stupid. If it was a perfect solution for every dealer, someone would have done it AGES ago! Good luck with your own business. Plenty of room for all models.

Posted by Chuck Schneider on June 24, 2019

This whole thing is laughable while a little sad.


If there’s that much juice in a Vivint install to offer both a rep and integrator substantial commissions then why are they still losing boatloads of money every quarter?


http://s2.q4cdn.com/226156452/files/doc_presentations/2019/Q1/1Q19-Earnings-Deck-Final-07May19VF.pdf


Folks pretty high up the food chain at Best Buy blanch when Vivint is mentioned. The most you’ll get, and still off the record, is “a culture clash” as to the cause of last summer’s abrupt breakup.


As a retired 40 year specialty CE rep (20+ as a principal), I’ve sat through numerous overly long sales meetings and mandatory last-day-of-show booth duties with many of the now Vivint reps. Using our class of trade as a credible reason why this is a good idea is like asking Bernie Sanders if tuition-free college is really-really-really going to happen once he’s elected.

What do you expect to hear from a rep? “This is a scam and I’m only in it for the money?” Poll every Vivint rep principal and ask him to recall a seemingly well intentioned vendor offering that blew up in his face either through over promising while under delivering or, sadly, flat out vendor deception and fraud.


No number of really great reps recruited by any number of zealous former middle managers from reputable CE companies can ever counterbalance the mountain of truly horrible Vivint reviews that will linger on the net forever like those after-prom selfies you were sure got deleted.


For example, the Better Business Bureau has logged a staggering 4489 customer complaints about Vivint over the past 3 years. They earn a “C” grade from BBB only because they’ve been smart enough to answer every complaint and fold like a lawn chair when refunds are demanded. (ADT has 1000s fewer complaints and earns an A+)


Vivint earns one (count it—one!) star out of 5 from Yelp with nearly 400 overall reviews, some astonishingly brutal. And these are just the tip of a Titanic sinking iceberg. I haven’t read anything this consistently bad since Chipotle added E Coli to its menu.


Vivint Smart Home Authorized Pro is decidedly not a model for which there is plenty of room in our business. It is, rather, a terrible idea for any integrator from boutique salon to one guy and a van. This is a potentially reputation ruining gambit like nothing else I’ve ever seen in the CE space.

3 Comments
Posted by Chuck Schneider on June 24, 2019

This whole thing is laughable while a little sad.


If there’s that much juice in a Vivint install to offer both a rep and integrator substantial commissions then why are they still losing boatloads of money every quarter?


http://s2.q4cdn.com/226156452/files/doc_presentations/2019/Q1/1Q19-Earnings-Deck-Final-07May19VF.pdf


Folks pretty high up the food chain at Best Buy blanch when Vivint is mentioned. The most you’ll get, and still off the record, is “a culture clash” as to the cause of last summer’s abrupt breakup.


As a retired 40 year specialty CE rep (20+ as a principal), I’ve sat through numerous overly long sales meetings and mandatory last-day-of-show booth duties with many of the now Vivint reps. Using our class of trade as a credible reason why this is a good idea is like asking Bernie Sanders if tuition-free college is really-really-really going to happen once he’s elected.

What do you expect to hear from a rep? “This is a scam and I’m only in it for the money?” Poll every Vivint rep principal and ask him to recall a seemingly well intentioned vendor offering that blew up in his face either through over promising while under delivering or, sadly, flat out vendor deception and fraud.


No number of really great reps recruited by any number of zealous former middle managers from reputable CE companies can ever counterbalance the mountain of truly horrible Vivint reviews that will linger on the net forever like those after-prom selfies you were sure got deleted.


For example, the Better Business Bureau has logged a staggering 4489 customer complaints about Vivint over the past 3 years. They earn a “C” grade from BBB only because they’ve been smart enough to answer every complaint and fold like a lawn chair when refunds are demanded. (ADT has 1000s fewer complaints and earns an A+)


Vivint earns one (count it—one!) star out of 5 from Yelp with nearly 400 overall reviews, some astonishingly brutal. And these are just the tip of a Titanic sinking iceberg. I haven’t read anything this consistently bad since Chipotle added E Coli to its menu.


Vivint Smart Home Authorized Pro is decidedly not a model for which there is plenty of room in our business. It is, rather, a terrible idea for any integrator from boutique salon to one guy and a van. This is a potentially reputation ruining gambit like nothing else I’ve ever seen in the CE space.

Posted by Julie Jacobson on June 21, 2019

Thanks for your comment, Brad. Obviously the model is not perfect or even fathomable for a wide swath of traditional dealers, including yourself. It is telling, however, that some of the top custom-centric A/V reps are embracing the line. I’ve spoken with many reputable integrators who can’t wait to dig in. Others, like you, think the whole idea of recurring revenue through third-party partnerships is stupid. If it was a perfect solution for every dealer, someone would have done it AGES ago! Good luck with your own business. Plenty of room for all models.

Posted by Brad73 on June 21, 2019

This is so stupid. We are ‘Custom Installers’ but we are just going to be sales people and let some hack install the system because we are not allowed. Kiss my ....
I see a new business model I’m going to pursue - fixing Vivint installs.
“Yes Mr. customer it costs 2x has much as you paid the other company initially and we are not authorized. But I’m going to actually make it work correctly and look nice. Or we can replace it all with something I can install for you to begin with”.