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Control & Automation

Imagining a Universal Tech-Support Platform for Smart-Home Pros

Can a merger of Control4 and SnapAV, with industry-leading Ihiji and OvrC remote-monitoring platforms, yield a 'central monitoring station' model for smart-home pros?

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3 Comments
Posted by Joseph Kolchinsky on July 2, 2019

Julie - makes sense and agree that standardizing the data flow is a critical component.  Control4’s SDDP protocol combined with SnapAV’s clout combined with all the smart people at both copmanies is an impressive combination and has the potential to move this industry forward significantly.

Another comparable industry to compare this one to is the MSP market.  Just about every successful MSP in the market servicing business’ IT needs partners with a larger back-end service provider to help bring scale, systems, and process to the business.  There are really low-end MSPs who don’t do this (and subsequently aren’t able to guarantee support) but the high-end ones all do it (and guarantee a better service experience to their clients).

Posted by Julie Jacobson on July 2, 2019

Exactly, Joey, as mentioned in the article. Same with security monitoring. Let a platform developer dominate for several years as the industry adjusts business models and then (as in IT world), let the back-end guys splinter off into their own niches and competitive platforms.

Posted by mbaty on July 2, 2019

Can you explain what you mean by “back-end service provider”? Are you just talking about RMM’s and PSA’s or actual customer service?

3 Comments
Posted by mbaty on July 2, 2019

Can you explain what you mean by “back-end service provider”? Are you just talking about RMM’s and PSA’s or actual customer service?

Posted by Julie Jacobson on July 2, 2019

Exactly, Joey, as mentioned in the article. Same with security monitoring. Let a platform developer dominate for several years as the industry adjusts business models and then (as in IT world), let the back-end guys splinter off into their own niches and competitive platforms.

Posted by Joseph Kolchinsky on July 2, 2019

Julie - makes sense and agree that standardizing the data flow is a critical component.  Control4’s SDDP protocol combined with SnapAV’s clout combined with all the smart people at both copmanies is an impressive combination and has the potential to move this industry forward significantly.

Another comparable industry to compare this one to is the MSP market.  Just about every successful MSP in the market servicing business’ IT needs partners with a larger back-end service provider to help bring scale, systems, and process to the business.  There are really low-end MSPs who don’t do this (and subsequently aren’t able to guarantee support) but the high-end ones all do it (and guarantee a better service experience to their clients).