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Most Frustrating Vendors in the Home-Technology Channel

Integrators complain about big-picture issues like margin and market saturation, but also seemingly small things like: 'They do not put all the parts in the box.'

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6 Comments
Posted by Ridogn on April 6, 2018

I really wish you would “name-names”...these vendors need to know how the industry feels about them and where they fall short.  One could argue that this list would be more helpful than the Quality Awards.

Posted by LukeSlater on April 6, 2018

Yet another waste of space with a cowardly article. The title is “Most Frustrating Vendors in the Home-Technology Channel” and you redact the vendor names. Gee, fear of lost ad revenue?

Posted by Bailey AV on April 7, 2018

orrrr maybe they dont want to be sued?

i wouldnt name names!!

Posted by LukeSlater on April 8, 2018

Bailey, my point is that it is the typical sensational “look here” type of rubbish often found on this site. The title of the article is, once again, Most Frustrating Vendors in the Home-Technology Channel. VENDORS. If they had not intention of listing who those frustrating vendors were, they should have worded it such that one would not think they were going to see a list of vendors who suck.

Yes; I’d like to know who they are…so I can avoid them.

You know damn well they wanted you to click the link in hopes of seeing who these vendors are. You also know damn well that you clicked said link hoping to see names.

Rubbish.

Posted by Julie Jacobson on April 8, 2018

Thanks for the comments. We always appreciate the feedback.

To us ... It makes no sense to name names. Many of these issues are quite deliberate among manufacturers and don’t warrant a judgment call. Bad margins, bad warranty policies, oversaturated markets, etc. ...  Frustrating for dealers, yes, but doesn’t make for a “bad” mfr. per se. You know companies like Sonos provide “bad” margins, and have not been integration-friendly, but they provide a strong value in other areas (products don’t break, customers are happy ...) so they are a very good vendor to many dealers. Signing up “too many” dealers might be “bad” to you if a prospect wants Control4 (for example) and there are 5 control4 dealers in your area. But it can also be universally good for all C4 dealers because more dealers generate more consumer awareness. This really wasn’t a story for dealers but for mfrs. They know the big-picture things like “bad margin” that scare off dealers, but we tried to highlight some of the things that might less obvious and could be easier to fix—like cumbersome ordering processes, or poor independent reps. These issues could be fixed without necessarily affecting a company’s business model.

Posted by dbendell on April 11, 2018

We are much more vertically integrated with manufactures and distributers. If you don’t have good pricing, tech support, good freight programs(free), YOUR OUT! One stop shop has made a difference in margins and success, I don’t think this article needs names, if you can’t figure it out already then hmmmmmm.  I will mention the folks doing it right: SnapAV, SONY, MountainWest Distribution, HCA Distribution, Tri-Ed/Anixter, Doorbird, CoreBrands, Lutron to name a few of the top vendors

6 Comments
Posted by dbendell on April 11, 2018

We are much more vertically integrated with manufactures and distributers. If you don’t have good pricing, tech support, good freight programs(free), YOUR OUT! One stop shop has made a difference in margins and success, I don’t think this article needs names, if you can’t figure it out already then hmmmmmm.  I will mention the folks doing it right: SnapAV, SONY, MountainWest Distribution, HCA Distribution, Tri-Ed/Anixter, Doorbird, CoreBrands, Lutron to name a few of the top vendors

Posted by Julie Jacobson on April 8, 2018

Thanks for the comments. We always appreciate the feedback.

To us ... It makes no sense to name names. Many of these issues are quite deliberate among manufacturers and don’t warrant a judgment call. Bad margins, bad warranty policies, oversaturated markets, etc. ...  Frustrating for dealers, yes, but doesn’t make for a “bad” mfr. per se. You know companies like Sonos provide “bad” margins, and have not been integration-friendly, but they provide a strong value in other areas (products don’t break, customers are happy ...) so they are a very good vendor to many dealers. Signing up “too many” dealers might be “bad” to you if a prospect wants Control4 (for example) and there are 5 control4 dealers in your area. But it can also be universally good for all C4 dealers because more dealers generate more consumer awareness. This really wasn’t a story for dealers but for mfrs. They know the big-picture things like “bad margin” that scare off dealers, but we tried to highlight some of the things that might less obvious and could be easier to fix—like cumbersome ordering processes, or poor independent reps. These issues could be fixed without necessarily affecting a company’s business model.

Posted by LukeSlater on April 8, 2018

Bailey, my point is that it is the typical sensational “look here” type of rubbish often found on this site. The title of the article is, once again, Most Frustrating Vendors in the Home-Technology Channel. VENDORS. If they had not intention of listing who those frustrating vendors were, they should have worded it such that one would not think they were going to see a list of vendors who suck.

Yes; I’d like to know who they are…so I can avoid them.

You know damn well they wanted you to click the link in hopes of seeing who these vendors are. You also know damn well that you clicked said link hoping to see names.

Rubbish.

Posted by Bailey AV on April 7, 2018

orrrr maybe they dont want to be sued?

i wouldnt name names!!

Posted by LukeSlater on April 6, 2018

Yet another waste of space with a cowardly article. The title is “Most Frustrating Vendors in the Home-Technology Channel” and you redact the vendor names. Gee, fear of lost ad revenue?

Posted by Ridogn on April 6, 2018

I really wish you would “name-names”...these vendors need to know how the industry feels about them and where they fall short.  One could argue that this list would be more helpful than the Quality Awards.