It’s time once again for custom integrators to give shoutouts to their suppliers that go above and beyond for them, as voting for our 15th annual Quest for Quality Awards opens.
A Quick Recap for Newcomers
The 2025 CE Pro Quest for Quality Awards survey (fill it out here) asks you to name manufacturers and distributors that provide top-notch service in several key areas.
Those include overall customer service and communications, tech support, sales & marketing support, shipping & warranty policies, dealer programs, and more. This program is unique for CE Pro in that we honor winners based solely on feedback from the integrator community.
Each year in our April print issue of CE Pro and online, our Quest for Quality Awards coverage includes results of the voting with top suppliers earning platinum, gold, and silver distinctions.
As in the past, we will also be recognizing more “niche” suppliers that may not have a huge following or dealer base like the big names in the industry but deserve “category kudos” nonetheless.

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Survey takers also have the opportunity to provide examples of how they benefitted from the support given by a manufacturer or distributor. We know that dealers are leaning on their suppliers more than ever to help with more than just product procurement.
On the flip side, integrators can also tell us – anonymously – about where suppliers fell short in 2024 and how that impacted their company too.
What Are the Quest for Quality Awards Categories?
Here are the categories to consider when filling out the 2025 Quest for Quality Awards survey.
CUSTOMER SERVICE/GENERAL COMMUNICATION
- Phone Availability (live or recorded)
- General Courtesy
- Speed of Response
- Receptiveness to Feedback
TECHNICAL SUPPORT
- Phone Assistance
- Online Assistance
LEAD GENERATION
- Online-fed Leads
- Trade Show Leads
- Consumer Show/Home Show Leads
SALES/MARKETING ASSISTANCE
- Support Literature
- Demo/Display Units
RMR SUPPORT PROGRAMS
- Service Plan Administration (i.e., assistance with selling. servicing, billing subscribers)
- Security Monitoring Administration (i.e., assistance with selling, servicing, billing subscribers)
SOFTWARE (CRM and Back-Office Support)
- CRM
- Proposals
- General Business Efficiency
WARRANTY POLICIES
- Replacement Unit Availability
- Extended Warranty Time Span
- Repair Speed
- Scope of Coverage
SHIPPING POLICIES (non-warranty related)
- Tracking/Communication
- Costs
- Quality Assurance
- Speed
- Will-Call Option
DEALER/INTEGRATOR WEBSITE
- Dealer Password-protected Area
- FAQ
- Download Availability
- Ease of Navigation
- Tracking Orders
CONSUMER-FACING WEBSITE
- General Consumer Information
- FAQ
- Download Availability
- Ease of Navigation
- Tracking Orders
TRAINING PROGRAMS
- In-Person Product and System Training
- Online Product and System Training
DEALER PROGRAM/INCENTIVES (Authorized Dealer Network with…)
- Special Pricing
- Special Products
- Special Training
- Special Credit Terms
DEALER PROTECTION POLICIES (Dealer protection against…)
- Unauthorized Sales
- Consumer-Direct Policies
- Unauthorized Internet Sales
- Brand Erosion
SOCIAL MEDIA PRESENCE
- Facebook Page — Design and Content
- Twitter Postings — Frequency and Content
- LinkedIn — Professional Contact and Group Participation
- Yelp and Similar Review Forums — Monitoring
Who are your favorite suppliers helping your business deliver the best installations and daily services on a five-star level?
Fill out the CE Pro Quest for Quality Awards survey to help the industry learn about which companies are leading the way with service. Deadline to participate is February 21, 2025.
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