Robert Grossman has spent more than 20 years in the industry — giving him plenty of opportunity to learn from his mistakes! He is president of R. Grossman and Associates Inc., a consulting group specializing in electronic security products and projects. Bob has spent time as an end user, responsible for security, surveillance and low-voltage electronics at Bally’s Park Place, a major Atlantic City casino. As a senior project manager for Sensormatic Electronics’ Enterprise Accounts group, he learned first-hand the difficulty in translating ideas into reality while staying on schedule and under budget. He has worked for both Vicon Industries (as vice president of Customer and Technical Services) and American Dynamics/Tyco Safety Products (as director of Product Line Management), with responsibilities that included pre- and post-sales support, project design, product line management, customer service and sales. Bob is a frequent contributor to CE Pro and sister publication Security Sales & Integration. For more information, visit http://www.tech-answers.com.