Study: Revenue for Tech Support Industry to Hit $2B by 2013

Number of households using tech support services has tripled since 2006.

cyberManor of Los Gatos, Calif. had little closet space for this award-winning Windows Media Center install.
Steve Crowe · April 30, 2009

Here’s some good news for all the tech support staffs out there: the number of broadband households seeking your help has tripled since 2006, according to Parks Associates.

The research firm says revenues for the professional tech industry will surpass $2 billion by 2013.

Parks Associates finds that more than 30 percent of consumers have used either in-store or in-home tech support to solve a problem. That number was just 10 percent in 2006.

According to Parks Associates, demand for tech support has increased because consumers have less time and knowledge of today’s complex technologies.

“The consumers purchasing new technologies have less time and inclination to solve the growing number of technology challenges in the home, while the technology and threats such as viruses and malware have become more complicated,” says Kurt Scherf, vice president, principal analyst, Parks Associates.

“As a result, they are choosing professional services and looking to broadband service providers and retailers to provide digital home tech support services. The companies that offer the best solutions at the most competitive prices will come out ahead.”

Source: Parks Associates

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  About the Author

Steve Crowe has been writing about technology since 2008. He lives in Belchertown, MA with his wife and daughter. Have a suggestion or a topic you want to read more about? Email Steve at

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