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Pakedge Expands BakPak Remote Management System Tool Functionality

Enhancing its Connect+ Platform, Pakedge has added new dealer friendly features to its BakPak 3.0 remote network suite to provide dealers with a state-of-the-art series of network components.


Pakedge's BaKPak solution offers a visual dashboard, which includes a color coding scheme, for homeowners to see their network.
Robert Archer · November 10, 2015
Earlier this year at the 2015 InfoComm show, Pakedge introduced its BakPak 3.0 service solution. Expanding its capabilities, the California company announced at the 2015 CEDIA Expo a new tiered BakPak 3.0 solution with a choice of “Basic,” “Advanced” and Premier” levels.

The tiered remote management system tool is specifically designed to help dealers maintain and grow their revenues.

“It has been common practice in the custom A/V industry to assume that any money lost on service offerings will be regained by high margins on equipment sales. This isn’t always true,” says Victor Pak, CEO of Pakedge Device & Software. “While Pakedge offers some of the highest margins in the industry, we know that market competition has driven down equipment margins across the industry. Our BakPak Cloud Management System is designed to make setup, configuration, maintenance and management incredibly simple, but it is also organized into three recurring revenue tiers that integrators can pass on to their clients. Not only will integrators save time and money when offering support and service, but they’ll be able to earn recurring revenue by promising their clients peace-of-mind.”

The tiers include “Basic,” which is free as a part of the purchase of BakPak hardware. Basic offers the same functionality as the older versions of the system and it comes with a new interface.

The “Advanced” and “Premier” levels are offered to clients for small subscription cost. They come with additional functions that include automated troubleshooting, self-healing, one-click group configurations and firmware pushes. Pak points out it is the peace-of-mind that the system’s “Advanced” and “Premier” tiers provide that dealers should emphasize when speaking to clients.

“So much is dependent on network integrity. Networks are truly the backbones of our modern spaces. With BakPak 3.0 integrators will be able to guarantee their clients peace-of-mind, and also develop recurring revenue by charging modest monthly services fees. For too long integrators have undercharged for services,” he says. “This is so much more than power cycling and rebooting. BakPak’s intelligence empowers integrators with broader and deeper system control, while allowing companies to save on labor overhead by simplifying and automating the more tedious maintenance and management processes.”

The BakPak Cloud Management Ssytem is part of the company’s Connect+ Platform. This line is a series of routers, switches, wireless devices and power devices that incorporate easy setup options, A/V-specific features and artificial intelligence. In addition, BakPak 3.0 includes support for Control4, Crestron, Middle Atlantic and Panamax products.

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Growing its hardware solutions, Pakedge also showed its RK-1 Router and its WK-2 wireless access point (WAP).

The RK-1 is specifically engineered to provide A/V components with a fast network connection. Pakedge says the router is testing at near gigabit levels (900+ Mbps throughput LAN to WAN speeds). The router incorporates a dual-core processor, and Pakedge will support the product with its Custom Engineering Program that burns installers’ preferred configuration into firmware.

Pakedge’s WK-2 access point is an 802.ac wireless device that incorporates a 3x3 MIMO array that helps the product to deliver gigabit throughput. The West Coast company adds the WK-2 supports twice as many clients. With its channels that are 80Mhz wide, the access point is capable of processing up to four times as many signals per channel. The WK-2 incorporates a polycarbonate housing, a metal base, and it is available in a choice of black or white.


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  About the Author

Bob is an audio enthusiast who has written about consumer electronics for various publications within Massachusetts before joining the staff of CE Pro in 2000. Bob is THX Level I certified, and he's also taken classes from the Imaging Science Foundation (ISF) and Home Acoustics Alliance (HAA). Bob also serves as the technology editor for CE Pro's sister publication Commercial Integrator. In addition, he's studied guitar and music theory at Sarrin Music Studios in Wakefield, Mass., and he also studies Kyokushin karate at 5 Dragons in Haverhill, Mass. Have a suggestion or a topic you want to read more about? Email Robert at robert.archer@emeraldexpo.com

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