Business

OneVision Spreads Tech-Support Joy to RMR-Starved Dealers in 18-City Tour

24/7 tech support for smart-home clients can generate recurring revenue (RMR) for integrators, while also improving staff morale and productivity, and fostering customer happiness -- the stuff referrals are made of.

OneVision Spreads Tech-Support Joy to RMR-Starved Dealers in 18-City Tour
The OneVision crew heads cross-country to 18 cities to share experiences providing 24/7 tech support for smart-home clients.

CE Pro Editors · March 9, 2018

Boston, MA -- OneVision Resources, provider of service and support solutions for home technology professionals (HTPs), is going on the road starting in March to share strategies for conquering the "service problem" that plagues so many integration companies.

Attending events and visiting integrators in 18 U.S. cities, the team will deliver a series of seminars highlighting "proven strategies" for delivering stellar client experiences, reducing service burdens on the team, and building a "more sustainable and profitable business," according to the company.

OneVision stresses that its ability to provide round-the-clock support for dealers' clients is just one (very difficult) part of the equation. In such a nascent category, the company must also do the heavy lifting to nudge integrators into the unknown, to turn their long-time service challenges into business opportunities.

For this task, OneVision created a "playbook" based on the principals' experience in the integration business, packed with advice on setting up a service, selling it, and managing it.

“Over a year ago, we explored service and RMR on our own. After a year of trying and struggling to get traction, we partnered with OneVision. I only wish we would have made that decision sooner,” says Jimmy Nay of Control Freaks in Hawaii. “They’ve clearly been down many paths and have a firm grasp on what works and what doesn’t when it comes to service and RMR.”

Beginning with the ProSource Summit in March and culminating with the Southern California Technology & Business Summits in May, OneVision is criss-crossing the nation to share years' worth of in-the-trench experiences, research and study as presented in the business playbook.

"We use it to transform each one of our partners into effective and profitable service operations," says Joseph Kolchinsky, OneVision founder and CEO. “We believe that service represents both a massive challenge and an even bigger opportunity for this industry and we are excited to get on the road and share these strategies with HTPs all over the country.”  

OneVision Tour

Learn the Basics of Superior Support and RMR with OneVision

In OneVision’s series of seminars, to be held at buying group conferences, manufacturer rep summits, and dealer summits from Philadelphia to Southern California, the OneVision team will describe the challenges inherent in marketing, selling, and delivering service as a core part of an HTPs value proposition. OneVision will also highlight the ways their platform can help HTPs address these challenges successfully. Even for HTPs who opt not to use the OneVision platform immediately, these seminars will provide valuable tips HTPs can use to reduce the burden of service on their team, improve company profitability, and enhance the client experience. Visit OneVision Tour.

ProSource Summit — Just completed
March 3 – 6, 2018 (Nashville, TN)

Texas Technology & Business Summit
April 3, 2018 (Houston, TX)
April 5, 2018 (Dallas, TX)

HTSA Spring Conference
April 3 – 5, 2018 (Orlando, FL)

ProSource Spring Meeting
April 16 – 20, 2018 (San Antonio, TX)

Azione Unlimited 2018 Spring Conference
April 23 – 25, 2018 (Philadelphia, PA)

1-1 Tour - Visiting Integrators
April 30 - May 1, 2018 (Tampa / Sarasota / Fort Myers, FL)

Florida Technology & Business Summit (CASTLE Summit)
May 1 - 3, 2018 (Ft. Lauderdale / Miami, FL)

Denver 1-1 Tour - Visiting Integrators
May 7, 2018 (Denver, CO)

Origin Acoustics Dealer Summit
April 10-12 (Las Vegas, NV)
May 8-10 (Las Vegas, NV) 
May 29-31 (Las Vegas, NV)

Seattle 1-1 Tour - Visiting Integrators
May 14-15, 2018 (Seattle, WA)

Portland 1-1 Tour - Visiting Integrators
May 16-17, 2018 (Portland, OR)

Southern California Technology & Business Summit
May 22, 2018 (Los Angeles, CA)
May 24, 2018 (Irvine, CA)

Phoenix 1-1 Tour - Visiting Integrators
May 28, 2018 (Phoenix, AZ)

Chicago 1-1 Tour - Visiting Integrators
June 19-20, 2018 (Chicago, IL)



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  Article Topics


Business · Service & Recurring Revenue · News · OneVision · Remote Management · Remote Monitoring · RMR · All Topics
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