New Ihiji ProVue Features Client-Facing App for Network Monitoring, Self-Help
Debuting at CEDIA 2017, new ProVue platform melds Ihiji's Invision remote systems management (RSM) platform with Service Manager operational software; adds consumer-facing app for basic monitoring, diagnostics and reboots.
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Ihiji Company Info
Ihiji, provider of remote systems management (RSM) solutions for home technology integrators, is merging two of its core services – Invision and Service Manager – into a single platform called ProVue that will launch at CEDIA 2017.
Invision, the flagship RSM platform Ihiji launched eight years ago, allows home-technology integrators to remotely monitor and manage connected devices in their clients’ premises. The software enables auto-discovery, device identification, system setup and deep insights utilizing Ihiji’s library of device data.
Service Manager is a newer back-office software suite that helps integrators manage and monetize their service business.
ProVue, with its “total redesign of Ihiji’s traditional RSM solutions,” features two brand new services:
- ProVue Mobile, a new app for field technicians to help them configure and discover devices while on-site, and manage all power reboots while on-the-go.
- HomeVue, a consumer-facing app for self-service and support that allows customers to get a snapshot of system health and perform self-help reboots.
Ihiji co-founder Michael Maniscalco says the company has focused on “improving usability” for the dealer in providing remote systems management.
In the bigger picture, though, the goal of ProVue is to “incorporate additional self-service and value add features for clients,” he says.
Julie Jacobson, recipient of the 2014 CEA TechHome Leadership Award, is co-founder of EH Publishing, producer of CE Pro, Electronic House, Commercial Integrator, Security Sales and other leading technology publications. She currently spends most of her time writing for CE Pro in the areas of home automation, security, networked A/V and the business of home systems integration. Julie majored in Economics at the University of Michigan, spent a year abroad at Cambridge University, earned an MBA from the University of Texas at Austin, and has never taken a journalism class in her life. She's a washed-up Ultimate Frisbee player currently residing in Carlsbad, Calif. Email Julie at [email protected]
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