FCC Fields 28,000 DTV Tech Assistance Calls
Bombarded with converter box questions after 421 stations made early DTV switch.
The Federal Communications Commission (FCC) fielded more than 28,000 calls from consumers needing help setting up converter boxes or simply asking how to find digital channels.
The FCC will receive no pity from the custom electronics installation industry. Installers are accustomed to fielding phone calls from clients confused about their audio/video systems. Tuesday, it was the FCC’s turn.
The FCC says it has reps in 72 markets to help consumers with early switch-related issues. It expects a lot more calls this week.
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Tom has been covering consumer electronics for six years. Before that, he wrote for the sports department of the Boston Herald. Migrating to magazines, he was a staff editor for a golf publication and an outdoor sports publication. Now, as senior writer/technology editor of CE Pro magazine since 2003, he dabbles in all departments and offers expertise in marketing. Have a suggestion or a topic you want to read more about? Email Tom at firstname.lastname@example.org
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