CE Pro of the Week: Glenis H. Graham, NEC-CORP
This former NASA employee says he’s unique because “I actually like working with people.”
Glenis H. Graham, lead systems design engineer, NEC-CORP
Each week, we aim to provide an informative - yet colorful - profile of one of your fellow CE pros. Interested in being featured yourself? See below.
How would you use Twitter to describe what your company does (140 character limit)?
Quality can not be sacrificed. If quality is what you want to see, hear and feel, NEC-CORP Integration is the only path.
After you complete a project, what do you think your typical client tells his friend about the experience?
“This is the first company that provided a full project objective overview presentation and a completion presentation with hands-on training. Customer service is the best in any industry.”
- Principal: Glenis H. Graham, lead systems design engineer
- Location: Orlando, Fla. (serves Central, South Florida and Tampa)
- Web site: http://www.nec-corp.com
- Years in Business: 7
- Number of employees: 7
- Residential/Commercial Split: 35%/60% (5% government)
- Number of 2009 Installations: 60+
- Top 3 Brands: Samsung (for 3D), “we like Onkyo amplification supported by automation from RTI or Crestron”
What can CE pros learn from your company to make them think differently and run their business better?
Every client wants the same experience of the theater at home. It is that simple.
Our job is to do a little homework with the client to ensure we fully understand what they want, what type of theater the client really envisions.
Always remember it is the client’s vision. We are just a team member. Our job is to do whatever it takes to make that vision a reality.
We are the professionals and when the client asks for an opinion we must give them our professional insight. This will impact the client’s vision and can change the outcome of everything. It’s difficult sometimes not to impact the original vision of the client. So, let me repeat myself here: It is the client’s vision; we are not creating our own.
What trade tip can you offer your fellow CE pros?
Customer service is an art form that most companies do not develop. Like any talent it must be developed.
What’s the wildest request you’ve ever had for an installation?
We had a very private client who was particular about security and had us install a biometric security system. At all entries a snapshot of the visitor is sent to a logging database and also to the client’s smart phone real time.
What is your 3D strategy and do you think the technology will live up to the hype?
3D is here and I think here to stay.
Every home entertainment system should include all the latest, greatest technology or the system can not deliver the sight and sounds intended by the modern filmmaker.
Our goal is to deliver the message as it was intended to be delivered.
What is your absolute favorite piece of audio demo material?
Audio spectrum analyzer is one of those gee-whiz type of demonstration pieces. We can show the client the sounds live in color. We can deliver the quality and visually prove it to the client as well. I also like using Rush albums as demos.
What is your absolute favorite piece of video demo material?
RTI’s IR PRO is really more of a tool. It captures IR codes enabling us to manipulate any system new or old.
Sometimes we use tools that don’t work as advertised, but this tool delivers.
What is something most people don’t know about you?
I actually like working with people. And I used to work for NASA.
It’s week 16 of CE Pro of the Week and it’s the first time somebody has named Rush as their ideal audio demo. Shocking.
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Tom has been covering consumer electronics for six years. Before that, he wrote for the sports department of the Boston Herald. Migrating to magazines, he was a staff editor for a golf publication and an outdoor sports publication. Now, as senior writer/technology editor of CE Pro magazine since 2003, he dabbles in all departments and offers expertise in marketing. Have a suggestion or a topic you want to read more about? Email Tom at email@example.com
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