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CE Pro Announces 2016 Quest for Quality Winners

Our 6th annual Quest for Quality Awards puts vendors and distributors in the industry spotlight, thanks to nearly 7,200 readership votes in recognition of their outstanding services.

CE Pro Announces 2016 Quest for Quality Winners
CE Pro and our readers present the 6th annual Quest for Quality Awards.

Photos & Slideshow

CE Pro Editors · April 1, 2016

Technical Support

PLATINUM: WAVE Electronics
“WAVE Electronics has always employed a sales staff that can handle technical questions. Since the company’s inception, the sales staff has been responsible for installing and programming products into the WAVE showrooms.Two years ago WAVE noticed a need for a second tier of technical support. Today, WAVE has a full tech support department that assists dealers with custom programming, network troubleshooting and other issues that dealers would normally sit on hold forever to try to resolve.” —Ainslie Fukuda, VP of Purchasing & Merchandising

GOLD: Skywalker AV Supply
“Our success in this category is a direct reflection of our tech support team. As seasoned veterans, they have the real-world experience to help guide our dealers through any difficult situation. From helping dealers carefully map out their jobs to coming through in the clutch when assistance is needed in the field, our experienced team is always on-call to quickly respond and resolve any issue.” —Phil Billingham, Marketing Director

SILVER: Allnet
“We recognize that many integrators do not have a lot of in-house technical support resources, and vendors’ support is not always as timely as it needs to be for the dealer. Allnet devotes significant resources to make sure our staff has in-depth knowledge of the product we sell so we can provide first-level technical support to our dealers while they are still at the job site and can take care of any issues in a timely fashion. This eliminates the expense of additional truck rolls and increases their client satisfaction.” —Wally Whinna, President 

Shipping Policies

“Capitol is an independent company in every sense of the term. Our staff is comprised of industry professionals who understand the CI market and, more important, how to assist our customers when it comes to creating systems that are the perfect fit for the project at hand. In addition to a bulletproof knowledge of the market, we understand that shipping can sometimes add unwieldy expenses that weaken a customer’s bottom line. That’s why we offer several cost- and time-saving shipping options that are designed to increase efficiency. It helps that products are shipped from a single location.” —Cheryl Johnson, Vice President of Marketing

GOLD: Skywalker AV Supply
"At Skywalker AV Supply, we understand the life of an installer. They’re busy bidding jobs and completing installs. They barely have enough time to focus on ordering the supplies they need let alone trying to factor shipping expenses. It’s simply a variable that dealers can’t always account for – and frankly, we believe they shouldn’t have to. That’s why we’ve implemented free shipping for all online orders – 24/7, 365 days a year at" —Phil Billingham, Marketing Director

SILVER: Tri-Ed Distribution
“Tri-Ed is committed to providing customers with the products they need, where, where and how they need them. Whether product is shipped from one of our 65 North American branch locations or drop-shipped from the manufacturer, Tri-Ed ensures that customers have access to the products they need to keep their projects running along on time and on budget.” —Pat Comunale, President of Global Security Solutions


PLATINUM: Tri-Ed Distribution
“Tri-Ed’s website was designed with our customer’s complete satisfaction in mind. We sought to provide an optimal user experience to deliver the information customers need to run their businesses. Visitors can easily navigate our menus to find the latest information on products and services, solutions, locations, trainings and events. Many new enhancements were made to improve the user-experience. Tri-Ed’s product catalog is fully integrated with individual product lines and includes detailed product information from featured manufacturers. Configurator tools allow visitors to build systems quickly and efficiently. A new Branch Locator enables visitors to search by country/state/province, and individual branch pages now feature a map and all upcoming events. The site also details the many advantages of partnering with Tri-Ed including the Great Expectations Rewards Program, and IP-EZ Programming Service that preconfigures IP cameras for trouble-free installations.” —Pat Comunale, President of Global Security Solutions

GOLD: SupplyStream
“Our web portal is making it easier than ever for dealers to do business with their distributors and vendors online. Since our core business is our website, our advantage in this category is that 100 percent of our focus and resources go in to it. Also, since our team is almost all former dealers, we are uniquely positioned to understand what dealers need.” —Josh Willits, VP of Dealer Happiness

SILVER: Skywalker AV Supply
“In everything that we do at Skywalker, we strive to make the lives of our dealers easier. Instant access to information about our products and services is more important than ever in today’s installation scenarios. We’re constantly pursuing ways to make our site function smoother and more efficiently for the on-the-go dealer. With product support at their fingertips and features that help them streamline their workflow, is just another example of how we help our dealers do business.” —Phil Billingham, Marketing Director

Training Programs

“ADI’s Expo Program is the driver that raises our training programs above any other in the industry. Each of ADI’s 46 Expos, held across North America every year, offers industry professionals a number of unique educational seminars. Seminar topics for each Expo are specifically chosen based on the needs of industry professionals in the region. Educational seminars at ADI Expos offer more than a wealth of knowledge. Attendees can also earn accredited certifications. The best part is that ADI Expos and all of the training that comes with them are free of charge to ADI customers.” —Jonathan Tafarella, Social Media & PR Manager

GOLD: Tri-Ed Distribution
“Tri-Ed makes it a priority to provide the education and support that our customers need to stay competitive in the marketplace. Together with our supplier partners, we offer counter days, seminars, and training programs at each of our branch locations, as well as technology roadshows throughout North America to educate customers on emerging technologies and product applications. In addition, our highly trained sales team and network specialists assist customers with technical challenges and system design.” —Pat Comunale, President of Global Security Solutions

SILVER: Volutone
“Dealer education is a vital aspect of our business for a number of reasons. We want our existing dealer network to stay current with new technologies and services from the top brands consumers are requesting. Every training session or series we hold is also an opportunity to show new dealers how dedicated we are to their skills and overall success. We have even designed and adjusted our facilities to accommodate seven training rooms capable of holding up to 400 dealers. We organize and execute a diverse lineup of training events to make sure we cover all the critical facets of our dealers’ business rather than focus on product or segment. Throughout the year, we plan education sessions focused on residential and commercial A/V, automation, networking, security and lighting just to name a few.” —Trevor Hansen, Vice President

Trade Show Presence

“At ADI, we are committed to offering the latest technologies and newest products to help our customers grow. ADI’s trade show presence has been carefully thought out and designed to attendees find complete end-to-end solutions rather than a single product. Visitors to ADI’s booth will find the entire breadth and depth of our product offering from top industry manufacturers. In addition, ADI works with industry trade show associations to feature alternative products. At the 2015 CEDIA Expo, ADI featured its security product offering at our Security Pavilion. At ISC West, ADI will unveil its first ever A/V Pavilion that will teach attendees about opportunities in residential and commercial A/V.” —Jonathan Tafarella, Social Media & PR Manager

GOLD: D&H Distributing
“For more than 20 years, D&H Distributing has been developing its trade show offering for its dealer, retailer and installer customer base, creating a forum for the most cutting-edge products and solutions. Content is provided as a value-added resource for D&H’s customer base, to help them become more knowledgeable about the marketplace and develop new business opportunities. The company hosts two Mid-Atlantic events in Hershey, Pa., that attract approximately 1,000 attendees and 125 vendors each; plus a West Coast event in California and a New England event in the Boston region that attract about 500 attendees each. The training elements of these events continue to expand in popularity and scope, with an emphasis on helping D&H customers grow their businesses through new sales strategies and technologies.” —Mary Campbell, Vice President of Marketing

SILVER: WAVE Electronics

Social Media Presence

PLATINUM: D&H Distributing
“Similar to its website, D&H’s Twitter and Facebook platforms are designed to communicate with the company’s customers in a way that’s vibrant, interactive, informative and productive. Whether the company is updating its dealers and installers on the latest D&H product portfolio, such as next-generation computing solutions; announcing its latest program information; or sharing images from attendance at industry events, the company’s social media effort invites the dealer and installer channel to become integrally involved in a committed, effective distribution relationship.” —Mary Campbell, Vice President of Marketing

“In today’s culture, social media is a popular way to communicate news, information and more to dealers in real-time. We understand the importance of sharing information on sales, training events, product releases and more on social media for our dealers to stay connected. Most dealers use at least one social media page, including LinkedIn, Facebook, Twitter and Google+, and we see more and more dealers using these tools. Social media also gives dealers a familiar venue to communicate with us. We’re committed to ramping up our social media pages with giveaways and more vendor news.” —Lei Lei Trock, Senior Marketing Manager


Dealer Programs/Incentives

PLATINUM: Skywalker AV Supply
“We’re extremely proud to have won the Platinum award after winning Gold last year. We continue to provide a mix of diverse products with competitive pricing. Combine that with our free freight policy and dealers really benefit from doing business with us. It’s simple — we have what they need, when they need it at a price that can’t be beat. Throw in free shipping, and dealers have a winning program that they can count on.” —Phil Billingham, Marketing Director

GOLD: WAVE Electronics
“WAVE Electronics is a brand-building partner. WAVE can help a dealer rebrand their company via custom vehicle wraps, brochures, business cards, apparel and custom product printing. Additionally, WAVE has a rebate program that allows a dealer to get up to 9 percent rebate via cash or credit.” —Ainslie Fukuda, VP Purchasing & Merchandising

SILVER: Allnet
“Allnet’s goal is to deliver premium products at competitive prices and programs. A good example is our Free Freight policy on all web orders that can ship UPS. We work with our vendors to create special purchase opportunities for our dealers, especially if it’s a new product or category for the dealer.” —Wally Whinna, President 

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  Article Topics

Business · News · Media · Slideshow · Core Brands · Crestron · D&H · Distributor · KEF · Lutron · All Topics
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