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CCS Eliminates $1k Annual Fee for Remote Monitoring Systems

Certified Cyber Solutions unveils one-time $3,000 payment for its network monitoring system, jettisoning need for dealers to sell annual service agreement to clients.

Jason Knott · April 28, 2011

Certified Cyber Solutions (CCS) has announced a new business model for integrators looking to offer remote diagnostics/networking monitoring for their clients.

CCS will no longer require dealers to pay the company an annual fee to monitor a client’s home. Instead, dealers will be able to simply purchase the CCS H50-PL for a one-time fee ($3,000) and monitor their clients’ systems remotely on their own, with no annual fees. CCS calls it “one price, one box, one solution.”

“This is a game-changing move. Dealers can now get excited about selling a one-time solution for network monitoring vs. struggling to sell a service plan to go with it,” says Russ Pritchard CEO at CCS. “Most dealers still don’t know how to sell service plans. That’s where the category of networking monitoring has not taken off. The engineers love it. The service technicians love it. The owners love it. But there has been a bottleneck at the sales side.”

CCS also offers its H50 client box for $1,800 with an annual fee of $1,000 from the dealer per system to monitor an unlimited number of devices. The company also offers scaled back tiers covering as little as 15 devices for $299 per year per system. Most dealers wrap the annual fee inside of an annual service/maintenance contract with the client.

“That’s where the problem would come in,” admits Doug Weinstein, president of CCS. “We’d always get the same reaction: ‘I got to pay you $1,000 per year for every client?!’”

The $1,000 fee from CCS, which the company claims is lower than what other remote monitoring companies charge, stems from the nature of how most remote monitoring systems work. Every component in a home is connected to a client box, which communicates off-site to a network server at the manufacturer’s location. The $1,000 fee covers the cost of the communicating with the cloud-based server.

Pritchard says the new option (one-time charge, no annual fee) is more palatable for integrators because many salespeople just can’t sell network monitoring by device count. “There are too many devices constantly being added to a job,” says Pritchard. “You can’t ding the client for more money every time you add a new device.”

He also says dealers are worried about the future viability of manufacturers that house the off-site network servers that communicate with the client box.

“If that company goes away, then what? Dealers have become wary over years due to companies like Frox, Phast and Lifeware,” Pritchard says. “Our new one-time option takes the manufacturer out of the relationship with the client, removing that fear. It’s a lot more attractive and flexible for dealers.”

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  About the Author

Jason Knott is Chief Content Officer for Emerald Expositions Connected Brands. Jason has covered low-voltage electronics as an editor since 1990, serving as editor and publisher of Security Sales & Integration. He joined CE Pro in 2000 and serves as Editor-in-Chief of that brand. He served as chairman of the Security Industry Association’s Education Committee from 2000-2004 and sat on the board of that association from 1998-2002. He is also a former board member of the Alarm Industry Research and Educational Foundation. He has been a member of the CEDIA Business Working Group since 2010. Jason graduated from the University of Southern California. Have a suggestion or a topic you want to read more about? Email Jason at

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  Article Topics

Business · Service & Recurring Revenue · News · · Certified Cyber Solutions · Networking · Remote Monitoring · All Topics
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