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Alarm.com’s New ‘Sensor Walk Test’ Eliminates Laborious Security Verification Calls

New enhancement to Alarm.com's MobileTech dealer tool shortens security-system installations by allowing installers to verify sensor communications without calling central monitoring station.

Alarm.com's Matt Zartman demonstrates the new Sensor Walk Test feature in the MobileTech app at ISC West 2019.

CE Pro Editors · April 24, 2019

Sensor Walk Test, a new capability in MobileTech, Alarm.com’s installation and support app for service providers, enables technicians to independently initiate, perform and verify the results of a sensor walk test.

The feature, introduced at ISC West 2019, eliminates the need to call the property’s monitoring station to initiate and verify the test; typically, one of the most laborious aspects of system installation.

By removing this bottleneck, Sensor Walk Test is said to enable technicians to spend less time onsite, perform more installations without compromising reliability and create a better overall customer experience by reducing installation time.

The new feature earned Alarm.com a Most Valuable Product (MVP) Award from CE Pro's sister publication Security Sales & Integration.

“We’re honored that this aspect of our continuous work to build value for service providers has been recognized with an MVP Award,” says Dan Kerzner, chief product officer. “Our track record of solving longstanding challenges through innovation applies as much to our partner tools as it does to our home and business security solutions. Sensor Walk Test exemplifies our commitment to helping our partners more efficiently deliver exceptional smart home and business experiences.”

The tool leverages a new monitoring station integration, developed by Alarm.com, which allows technicians to independently confirm that all sensors are communicating correctly. Benefits to the technician are said to include:

  • Speed: Technicians can independently place the security system into or out of Test mode, eliminating the need to call the monitoring station and wait for support.
  • Reliability: Technicians can quickly and efficiently check that all sensors are communicating as expected with the monitoring station, ensuring a high-quality installation.
  • Simplicity: Technicians can initiate, perform, validate and log the entire system test from a single app or web interface, with a single set of credentials.

Sensor Walk Test is available exclusively to Alarm.com’s service provider partners as part of MobileTech, an installation and support app for technicians.

MobileTech is included with Alarm.com’s Growth and Productivity Services (GPS), a complementary program of training, tools and support.



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Security · Monitoring · Events · ISC · Products · Alarm.com · All Topics
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