3D Upgrade Paralyzes DirecTV Boxes
DirecTV customers woke up to gray screens on Tuesday after an automatic update crippled HD DVRs. How did installers fare? Was it an opportunity or a giant pain?
Integrators didn’t need a tweet from DirecTV to learn about an an automatic update that crippled HD DVRs overnight.
By morning, frantic customers and loved ones were calling installers with tales of woe.
“My wife called as I was on the way to work this morning. Kids were up and couldn’t watch Curious George,” wrote FINS on remotecentral.com.
On the same site, edizzle reported: “It is the update for 3D. all 5 of my boxes were frozen and i have already fielded dozens of calls. most were fine after one RBR (red button reset), some required two. 3D on 6/11 channel 106. get your goggles ready.”
And this from an integrator with the user name Fiasco: “I’m going out to a house tomorrow afternoon to fix their DTV boxes (they have 7). “
Meanwhile, industrious integrators recognized an opportunity when they saw one.
Marioamp recommended: “Bottom line, call your current and old clients and offer a fix; it may spark a conversation about some upgrades. At the very least, you’ll come out looking like a concerned CI, that’s calling to help client with an issue that’s obviously not caused by you or any equipment you sold.”
DirecTV posted this message on Twitter earlier this morning:
HDDVR customers: If your HDDVR will NOT power on, unplug the unit from the wall, wait 15sec, then replug, & repeat 1x to restore service.
That seemed to do the trick, except for SignatureSV, who got a “gray screen of death lol” even after four RBRs and two unplugs.
Please share your experiences in the comments below. Was it an opportunity or one giant pain? Did you charge for truck rolls? Did you have a Web cam on site to diagnose the problem remotely?!
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Julie Jacobson, recipient of the 2014 CEA TechHome Leadership Award, is co-founder of EH Publishing, producer of CE Pro, Electronic House, Commercial Integrator, Security Sales and other leading technology publications. She currently spends most of her time writing for CE Pro in the areas of home automation, security, networked A/V and the business of home systems integration. Julie majored in Economics at the University of Michigan, spent a year abroad at Cambridge University, earned an MBA from the University of Texas at Austin, and has never taken a journalism class in her life. She's a washed-up Ultimate Frisbee player currently residing in Carlsbad, Calif. Email Julie at email@example.com
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