All Articles Tagged New Customer Service Companies

Tom LeBlanc | 11/17 07:45 AM, 10 Comments

When specialty audio/video installers learned that Walmart and Sam’s Club began rolling out an “HDTV and home office installation” program to 3,600 stores, it spurred some questions. The biggest ones: Can a big-box retailer handle installation?How will the company’s massive reach affect relatively small CE companies?First of all, Walmart doesn’t intend to handle installation, explains spokesperson Melissa O’Brien. “We aren’t in the business of installation; we’re in the business of retail,” she says. Dave Tovissi, meanwhile, has been in the installation business for years. As senior director of delivery and… View this story