All Articles Tagged Customer Service

CE Pro Editors | 02/01 08:47 AM, 0 Comments

EH Publishing announced its CE Pro Quest for Quality Awards, which honor manufacturers and distributors for excellence in customer service, is now open. The contest, which is in its second year, will be presented based upon results of a readership survey conducted by CE Pro during February. Surveys containing open-ended questions were emailed to CE Pro readers asking respondents to evaluate the quality of service of manufacturers and distributors. The first and second-place winners will be recognized in the April issue of CE Pro and awards will be presented. "In… View this story

Walter Van Norden | 01/31 09:29 AM, 0 Comments

Social media is a significant platform for companies to integrate into their customer service strategy. According to analyst firm Gartner, this trend will continue with at least 35 percent of customer service centers having some form of social media capability by 2013. Companies interested in social media customer support are looking for methods and strategies to follow. A recently released white paper examines how brands, including Apple, Best Buy, Google, Dell, HP, RIM, and DirecTV, are developing dedicated “social care” channels and which methods are most successful. Here's a summary… View this story