Service Contracts

3 Reasons Summer Is the Best Time to Sell Service

By Jason Griffing · June 21, 2017 • Waiting for the right time to pitch your clients on service plans? Here's why summer is the perfect time to make the leap.

Yes, You Can Begin Generating Recurring Revenue in 60 Days

By Joseph Kolchinsky · May 24, 2017 • It's easier than it looks. Step 1: Create a new Terms of Service agreement outlining your service policies. Step 2: Present clients with tiered membership plans. Step 3: Wait for the opportunity to upsell.

5 Steps to Combat Key-Person Dependency on Your Service Team

By Jason Griffing · May 17, 2017 • Key-Person Dependency describes when an organization relies too heavily on the knowledge or ability of one person. It's a risky situation for a business, especially when it comes to your service team.

Techsafe Aims to Simplify Selling Extended Warranties

By Jason Knott · April 18, 2017 • Backed by AmTrust, Techsafe tries to eliminate headaches of selling extended warranties for integrators (and help them make money).

How to Sell High-Margin, Low-Cost Service (Without Commoditization)

By Joseph Kolchinsky · February 15, 2017 • As integrators look to maintain healthy margins, there is one offering they can bring to the table that will never commoditize: service.

5 Simple Steps to Avoid Service Team Burnout

By Joseph Kolchinsky · January 25, 2017 • Customer service teams interact with frustrated clients, at odd hours, during emotionally-charged moments. Here's how to prevent burnout and keep your service team happy and productive.

CE Pro’s 2017 State of the Industry Report

By CE Pro Editors · January 13, 2017 • After a strong 2016 with 8.1% average growth, integrators look to keep momentum going for 2017. Now if only they can find technicians to hire.

CE Pro’s 2017 State of the Industry Report

By CE Pro Editors · January 13, 2017 • After a strong 2016 with 8.1% average growth, integrators look to keep momentum going for 2017. Now if only they can find technicians to hire.

Quick Response Times Pave the Way for RMR Success

By Joseph Kolchinsky · December 14, 2016 • When clients experience quick response time, they begin to see integrator service/support as a path of least resistance to resolving technology challenges.

Ugh! How to Reduce the Stress of Service Calls During the Holiday Season

By Joseph Kolchinsky · December 7, 2016 • Here are three ways to simplify service calls and create a happier holiday season for your clients, as well as for you.

Turn Smart Home Holiday Gifts Into New RMR Business

By Joseph Kolchinsky · November 30, 2016 • Is your company ready to take advantage of this holiday season and all those smart home gadgets under the tree?

16 Powerful Phrases to Use When Responding to Customer Service Emails

By Joseph Kolchinsky · September 1, 2016 • Proper tone matters. Follow these 5 key ingredients and 16 exact phrases to craft more effective emails with clients who request service/support.

Legal Advice on Phone Support: What if a Customer is Injured?

By Jason Knott · July 28, 2016 • CE pros need to stay 'on script' when conducting an over-the-phone service call to protect clients from an electrical shock or fall while repairing their own system. Where does liability start and end?

How to Take the Very First Step Toward a Recurring Revenue Model

By Rich Riehl · July 28, 2016 • How to start offering 'worry-free' services like extended warranties, service calls, system upgrades and tune-ups ... for a non-optional annual fee.

Ihiji Adds Ticketing & Tracking to ServiceManager Software

By CE Pro Editors · July 22, 2016 • Resolve issues faster and evaluate your total cost of support with the new ticketing feature of Ihiji's ServiceManager software as a service platform.

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