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Your Clients Can Now Trash You Online… And You Cannot Contractually Stop Them

New law called the Consumer Review Fairness Act of 2016 enacted in the waning days of the Obama Administration prevents integrators from including a…

OneVision
OneVision Resources partners with home technology professionals to provide a high-quality support experience to their clients with a 30-minute response, 24/7. In addition, the company drives growth in recurring revenue by marketing,…
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Your Clients Can Now Trash You Online… And You Cannot Contractually Stop Them

Your Clients Can Now Trash You Online… And You Cannot Contractually Stop Them

February 22, 2017 New law called the Consumer Review Fairness Act of 2016 enacted in the waning days of the Obama Administration prevents integrators from including a non-disparagement clause in their contract, specifically protecting consumers' right to post negative reviews. Law takes effect March 14, 2017.

This One Personality Trait Is Best for Customer Service

This One Personality Trait Is Best for Customer Service

February 22, 2017 Learn how to train and nurture this one personality trait within your customer service team to see the best results time and time again.

How ConnectWise Can Help You Provide Cloud Services and Support

How ConnectWise Can Help You Provide Cloud Services and Support

Advertorial · February 22, 2017 If cloud services seem too risky, expensive or complicated, ConnectWise offers many resources on how to grow your business as a cloud services provider and reduce cloud complexity.

CE Pro People & Places: Trinnov Appoints Sutherland; MantelMount Names Bean & Boyer; BTX

CE Pro People & Places: Trinnov Appoints Sutherland; MantelMount Names Bean & Boyer; BTX

February 21, 2017 The latest in hirings and other notable movement within the custom electronics industry. Check back daily for updated news.

CEDIA Integrators Talk Sales Commissions, Millennial Slackers, Service Contracts

CEDIA Integrators Talk Sales Commissions, Millennial Slackers, Service Contracts

February 20, 2017 Leslie Shiner led CEDIA's marathon "Work Smarter, Not Harder" workshop at ISE 2017, where she and top integrators shared tips on human resources, operations, sales and service.

How to Sell High-Margin, Low-Cost Service (Without Commoditization)

How to Sell High-Margin, Low-Cost Service (Without Commoditization)

February 15, 2017 As integrators look to maintain healthy margins, there is one offering they can bring to the table that will never commoditize: service.

Bill Zidek, Joaquin Rivera, Buzz Delano Join IPRO

Bill Zidek, Joaquin Rivera, Buzz Delano Join IPRO

February 10, 2017 Bill Zidek has been named president of the manufacturer's rep organization. Joaquin Rivera and Buzz Delano join the IPRO board.

Napco Positive Q2 Growth Fueled by Recurring Revenue

Napco Positive Q2 Growth Fueled by Recurring Revenue

February 08, 2017 Napco reports recurring monthly revenue (RMR) grew 68 percent compared to the same quarter a year ago. During an earnings call this week, the company said RMR is approaching 10 percent of its total sales.

Entries Now Open for 2017 CE Pro 100

Entries Now Open for 2017 CE Pro 100

February 08, 2017 The CE Pro 100 is an annual list of the largest custom electronics integrators in the United States. The CE Pro 100 is now open for entries, accepting submissions until March 10, 2017. Entries are eligible to attend CE Pro Summit this fall.

2017 CE Pro Quest for Quality Voting Now Open

2017 CE Pro Quest for Quality Voting Now Open

February 07, 2017 Take this quick Quest for Quality survey to show recognition for your top suppliers and distributors that provide the best 'non-product' services like customer service, technical training, shipping, dealer programs and more. For 2017, new categories have been added for RMR Support Programs and Software.

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Control4’s New RK-1 is One Very Smart Router with Remote Monitoring for Networks and Home Automation

Control4’s New RK-1 is One Very Smart Router with Remote Monitoring for Networks and Home Automation

February 02, 2017 Control4 puts Pakedge BakPak cloud service in the powerful RK-1 router, eliminating the need for a separate controller to manage and monitor home networks and home-automation gear. Product debuts at ISE 2017. (Julie Jacobson / CE Pro)

Remote Network Monitoring: RMR or Just the Cost of Doing Business?

Remote Network Monitoring: RMR or Just the Cost of Doing Business?

December 15, 2016 Integrators struggle to generate recurring revenues (RMR) for remote network monitoring; should they chalk it up to the cost of doing business?

OneVision Resources Launches 20/20 Service Collaborative Group

OneVision Resources Launches 20/20 Service Collaborative Group

December 08, 2016 New OneVision 20/20 program includes manufacturers, software providers, remote systems management platform providers, service providers, and trade organizations united to improve service capabilities of integrators.

Smart Home Predictions for Holiday Season: Security Way Up, IoT Hubs Slip

Smart Home Predictions for Holiday Season: Security Way Up, IoT Hubs Slip

November 23, 2016 Argus Insights analyzes social chatter and product reviews to determine this season’s winners and losers in various smart home categories. Security cameras dominate; smart lights and home automation hubs lose favor. (Julie Jacobson / CE Pro)

Samsung to Acquire Harman for Connected Car; What About AMX for Smart Home?

Samsung to Acquire Harman for Connected Car; What About AMX for Smart Home?

November 14, 2016 Samsung Electronics is acquiring Harman International for $112 per share, or $8 billion, largely for Harman’s leadership in automotive technology and consumer audio; IoT shows up in PR, but no mention of AMX, once a giant in home automation. (Julie Jacobson / CE Pro)

Dish Crunches Data on TV Viewing, Predicts Next President

Dish Crunches Data on TV Viewing, Predicts Next President

November 07, 2016 Under its new 'Wisdom of Crowds' initiative, Dish gathered data from connected DVRs to predict a Clinton victory, based on viewing preferences for genres such as sports and TV series. Plus … how to watch 2016 elections on Dish. (Julie Jacobson / CE Pro)

Dealers on Portal.io: How The Productivity Software Makes a Huge Impact on their Businesses

Dealers on Portal.io: How The Productivity Software Makes a Huge Impact on their Businesses

Advertorial · November 04, 2016 We sit two integration companies in front of a camera and ask them to share their experiences with this newly free service.

Which Technologies Look Promising for Smart Home Integrators in 2017?

Which Technologies Look Promising for Smart Home Integrators in 2017?

November 03, 2016 Voice control, object-based audio, HDR TV, and DIY-assist business models are all viable options for integrators to pursue in 2017... and here's how to do it.

Home Tech Experts at Azione: Trends in Home Automation, DIY, Networking, Millennials

Home Tech Experts at Azione: Trends in Home Automation, DIY, Networking, Millennials

October 27, 2016 IoT and the business of smart-home data drove a panel discussion at the recent Azione Unlimted conference, where home-tech experts chimed in on everything from DIY automation to Millennials and the “ownerless economy.” (Julie Jacobson / CE Pro)

5 BEST Business Software Services of 2016

5 BEST Business Software Services of 2016

October 27, 2016 Check out the 2016 BEST Award winners in the business operations category: D-Tools, One Firefly, iPoint, OneVision Resources and SnapAV.

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CE Pro’s 2017 State of the Industry Report

CE Pro’s 2017 State of the Industry Report

January 13, 2017 After a strong 2016 with 8.1% average growth, integrators look to keep momentum going for 2017. Now if only they can find technicians to hire.

You’re Thinking About Earning RMR from Service Plans. Now What?

You’re Thinking About Earning RMR from Service Plans. Now What?

In this FREE one-hour CE Pro webcast, learn how L.A.-area integrator Cantara Design has established an effective service plan by partnering with OneVision to deliver excellent service.

Smart Home Predictions for Holiday Season: Security Way Up, IoT Hubs Slip

Smart Home Predictions for Holiday Season: Security Way Up, IoT Hubs Slip

November 23, 2016 Argus Insights analyzes social chatter and product reviews to determine this season’s winners and losers in various smart home categories. Security cameras dominate; smart lights and home automation hubs lose favor. (Julie Jacobson / CE Pro)

Dealers on Portal.io: How The Productivity Software Makes a Huge Impact on their Businesses

Dealers on Portal.io: How The Productivity Software Makes a Huge Impact on their Businesses

Advertorial · November 04, 2016 We sit two integration companies in front of a camera and ask them to share their experiences with this newly free service.

OneVision’s Integrator Service Desk Information

OneVision’s Integrator Service Desk Information

With OneVision’s Integrator Service Desk you get a team of empathetic and experienced technology specialists responding to your clients’ service requests within 30 minutes, 24/7.

5 Tech Trends You Can’t Afford to Ignore

5 Tech Trends You Can’t Afford to Ignore

October 10, 2016 With a proactive set of solutions and the right community to support your work, you can capitalize on making your customers safer, happier, and more productive.

Five Three-Minute Reads on Sales and Marketing

Five Three-Minute Reads on Sales and Marketing

October 01, 2016 This download presents basics in the realms of revenue generation and proper advertising and branding.

Your #1 Source for Expanding Your Recurring-Revenue Practice

Your #1 Source for Expanding Your Recurring-Revenue Practice

September 15, 2016 Adding to your service offering is challenging. We get it. ConnectWise has helped countless technology solution providers reconfigure their business for the future by adding new practice areas and building monthly recurring revenue.

Want to Build a Strong Social Media Presence? Follow These 10 Steps

Want to Build a Strong Social Media Presence? Follow These 10 Steps

June 27, 2016 Integrators have now become the primary product advisor on fewer than 40 percent of projects. What can you do about that? Let's take a closer look at social media for its low overhead, minimal time investment and powerful reach.

iBridge Connected Home Dealer Program Benefits

iBridge Connected Home Dealer Program Benefits

Become part of the iBridge Connected Home Dealer Program, and take advantage of this rapidly growing, RMR-building category of services and all these benefits, many exclusive to Authorized Dealers.

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Bedrock Learning, Inc.

Bedrock Learning, Inc.
Understanding the industry and having technical skills increases sales, improves productivity, lowers costs and builds the bottom line. That’s why companies rely on Bedrock Learning for training and materials that produce...
www.bedrocklearning.com
Christie

Christie
Christie Digital is a global visual, audio and collaboration solutions company offering diverse solutions for business, entertainment and industry.Going to CEDIA? Reserve a seat in the Christie Digital theater presentation or...
www.christiedigital.com
Coleman Cable Inc.

Coleman Cable
CCI is a leading manufacturer and innovator of wire and cable and other electrical products, serving a multitude of channels and industries. With extensive design and production capabilities and a long-standing dedication...
www.colemancable.com
ConnectWise

ConnectWise
ConnectWise® transforms how technology solution providers successfully build, manage and grow their businesses. Through the ConnectWise® Business Suite™ – a comprehensive set of award-winning solutions that deliver a...
www.connectwise.com
Cooper Lighting

Eaton
Eaton’s Lighting Division delivers a range of innovative and reliable indoor and outdoor lighting and controls solutions, specifically designed to maximize performance, energy efficiency and cost savings.  The...
www.cooperlighting.com
Custom Display Solutions (CDS), Inc.

Custom Display Solutions (CDS), Inc.
Established in 2000, Custom Display Solutions, Inc. (CDS) has flourished into a premier custom design manufacturer for the AV industry.  Our foundation is our commitment to quality, integrity and responsiveness to our...
www.cds4av.com
D-Tools

D-Tools
Leader in system design softwareD-Tools has forged relationships with key Custom Electronics manufacturers such as Crestron, Middle Atlantic, Sony, GE Security, Lutron, Runco, SpeakerCraft and many others to provide product...
www.d-tools.com
Dorrance Supply Company

Dorrance Supply Company
Located in Youngstown, Ohio, Dorrance Supply Company is a third generation family owned and operated business. Founded in 1947, Dorrance Supply has grown from a small localized distribution center to a leading provider of...
www.dorrancesupply.com
iBridge

iBridge
iBridge Connected Home by Napco, professional HAaas suite affordably delivers smart home and security, controls alarm, video, climate, lighting, locking and small appliances with iBridge App on any smart device or with...
www.connectedhome.net/sign-up
Ihiji

ihiji
Ihiji is the foundation of your service operations center. Your technicians can remotely monitor the status of all of your clients’ networks and IP devices.  The customized dashboard shows all Ihiji connected...
www.ihiji.com
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