January 23, 2017 Home-technology integrator writes, "It is now time for our industry to demand that manufacturers who want our support ... support us in return."
January 20, 2017 (UPDATE: new Sonos CEO responds) When Sonos surprised home-automation dealers with an auto-update that crippled some functionality, they should have communicated better. It’s not always about the technology. (Julie Jacobson / CE Pro)
Alex Boyle · January 19, 2017 Learn how to address the most urgent needs of every service call and provide service with or without a remote systems management (RSM) tool.
January 18, 2017 Rapid changes in the custom installation industry are a product of DIY, decreasing equipment margins, consumer-branded manufacturers and Millennial preference.
January 13, 2017 CE Pro's Julie Jacobson takes over the @CEDIA Twitter account during IBS 2017. Here's the show in Tweets, including gems from Panasonic, Legrand. Rayva, OneLink and the home-builder community. #JJTakeover
January 11, 2017 In the midst of what seems like a connected home takeover by off-the-shelf consumer products, remote systems management (RSM) can bridge the gap.
January 10, 2017 IBS 2017: Smart-home technology has burned home-builders in the past. Now that they're embracing it again, will they lean on the home-technology establishment, including product providers and installers? (Julie Jacobson / CE Pro)
December 23, 2016 The holiday season provides the perfect opportunity to reflect on the year that’s passed and consider the future. What does the future of this industry mean to you?
December 21, 2016 Joseph Kolchinsky of OneVision Resources uncovers some of the biggest challenges involved when building out a strong client services team: emotional intelligence training and solidifying your process.
December 20, 2016 We've seen it all before. From phono cartridges to TVs to speakers, high margins are good but excessive margins leave space for market disruption. Amazon's Jeff Bezos has a lesson for CE pros.