August 16, 2017 It's hard to make the project-to-service transition, but these three pillars of a service-first approach will help get you started. For more info, attend OneVision's service workshop at CEDIA 2017.
August 14, 2017 When it comes to immersive audio, you don't have to choose between object-based or channel-based encoding. Here's how to make them work together for perfect 3D home theater surround sound.
August 09, 2017 Microsoft and Johnson Controls partner to create GLAS, a classy-looking smart thermostat with Microsoft Cortana voice assistant built in. It's one of the first third-party integrations for Cortana.
August 09, 2017 What can integrators learn from the Wall Street Journal and the New York Times? One newspaper transitioned from 'free' articles to 'paid' memberships without burning any bridges, and you can too.
August 06, 2017 FCC filings reveal Wink Labs, the home-automation developer recently acquired by will.i.am (i.am+), is making its own Z-Wave security peripherals for the first time -- after years of handing that business to third-party IoT device makers. (Julie Jacobson / CE Pro)
August 02, 2017 When paired with Lennar’s decision to utilize Amazon Home Services for installation, the builder’s sharp reduction in low voltage cabling reinforces the notion that it sees a traditional path to the smart home, the CEDIA channel, as outdated.
August 02, 2017 How do we continue to secure a smart home after manufacturers discontinue support for older home-automation hubs, smart TVs, connected lights and other IoT devices? Krika’s Bruno Napoli weighs in. (Julie Jacobson / CE Pro)
July 31, 2017 A complex pricing model is difficult to explain, harder for clients to understand and almost impossible for your team to accurately track. Move to a one-size-fits-all hourly billing rate with one simple equation.
July 30, 2017 One sentence tucked into Amazon's smart-home service offering is evidence that Amazon intends to get involved on every part of the home technology installation value chain, including exceptional customer service.
July 29, 2017 Recurring monthly revenue (RMR) may not be necessary to drive company valuation, but providing great smart-home customer service absolutely is.