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Insurance, the Smart Home, and the Business of Keeping Customers Engaged

How insurance (insurtech) and other industries are keeping customers engaged through smart-home technologies, remote IoT services, product warranties…

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Vidbox Video Conversion Suite Helps Uncover Old High School Movie

The $89 Vidbox Video Conversion Suite is a simple way for integrators to earn add-on revenue with minimal effort. It…

Insurance, the Smart Home, and the Business of Keeping Customers Engaged

Insurance, the Smart Home, and the Business of Keeping Customers Engaged

July 20, 2017 How insurance (insurtech) and other industries are keeping customers engaged through smart-home technologies, remote IoT services, product warranties and client communications. (Julie Jacobson / CE Pro)

Widespread 4K Adoption Reveals Hidden Issues for CEDIA Channel

Widespread 4K Adoption Reveals Hidden Issues for CEDIA Channel

July 20, 2017 DPL Labs tests performed on one popular 4K Blu-ray player that seemed to work with just about every product reveals some interesting — and disturbing — results.

Did You Notice This One Line in Amazon’s Smart Home Service Message?

Did You Notice This One Line in Amazon’s Smart Home Service Message?

July 19, 2017 One sentence tucked into Amazon's smart-home service offering is evidence that Amazon intends to get involved on every part of the home technology installation value chain, including exceptional customer service.


Electro-Harmonix Cuts Ties with Amazon, Will CE Manufacturers Follow Suit?

July 18, 2017 Musical Instrument brand Electro-Harmonix (EHX) has announced it has severed its relationship with the retail giant Amazon.

Use This Equation to Simplify Your Hourly Billing

Use This Equation to Simplify Your Hourly Billing

July 12, 2017 A complex pricing model is difficult to explain, harder for clients to understand and almost impossible for your team to accurately track. Move to a one-size-fits-all hourly billing rate with one simple equation.

In Defense of Lennar’s Wi-Fi Smart Home Strategy: ‘Wireless is the Future’

In Defense of Lennar’s Wi-Fi Smart Home Strategy: ‘Wireless is the Future’

July 10, 2017 Most home-tech experts applaud Lennar’s ‘Wi-Fi Certified’ program, but not the builder’s mostly-wireless approach to the smart home. Still, some pros defend the homebuilder for being ‘progressive thinkers.’ (Julie Jacobson / CE Pro)

Lennar’s ‘Wi-Fi Certified’ Homes: Going All-Wireless is ‘Big Disservice’

Lennar’s ‘Wi-Fi Certified’ Homes: Going All-Wireless is ‘Big Disservice’

July 07, 2017 Lennar's commitment to 'Wi-Fi Certified' homes is a 'great start', but tech industry criticizes #2 builder for nixing future-ready wiring in 25,000+ new homes per year. (Julie Jacobson / CE Pro)

Improve Your Customer Service with One Simple Phrase

Improve Your Customer Service with One Simple Phrase

July 05, 2017 To elevate your customer service offering and start raking in the recurring revenue, focus less on how your daily interactions can benefit you and more how you can help others.

Does $73 Alibaba Tmall Signal End (or Beginning) of Voice Control?

Does $73 Alibaba Tmall Signal End (or Beginning) of Voice Control?

July 05, 2017 With debut of Alibaba Tmall Genie X1 smart speaker at just $73, the race to the bottom in voice control has officially started.

Why Recurring Revenue Skeptics Are Missing the Point

Why Recurring Revenue Skeptics Are Missing the Point

June 28, 2017 Recurring monthly revenue (RMR) may not be necessary to drive company valuation, but providing great smart-home customer service absolutely is.

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