July 20, 2017 How insurance (insurtech) and other industries are keeping customers engaged through smart-home technologies, remote IoT services, product warranties and client communications. (Julie Jacobson / CE Pro)
July 20, 2017 DPL Labs tests performed on one popular 4K Blu-ray player that seemed to work with just about every product reveals some interesting — and disturbing — results.
July 19, 2017 One sentence tucked into Amazon's smart-home service offering is evidence that Amazon intends to get involved on every part of the home technology installation value chain, including exceptional customer service.
July 18, 2017 Musical Instrument brand Electro-Harmonix (EHX) has announced it has severed its relationship with the retail giant Amazon.
July 12, 2017 A complex pricing model is difficult to explain, harder for clients to understand and almost impossible for your team to accurately track. Move to a one-size-fits-all hourly billing rate with one simple equation.
July 10, 2017 Most home-tech experts applaud Lennar’s ‘Wi-Fi Certified’ program, but not the builder’s mostly-wireless approach to the smart home. Still, some pros defend the homebuilder for being ‘progressive thinkers.’ (Julie Jacobson / CE Pro)
July 07, 2017 Lennar's commitment to 'Wi-Fi Certified' homes is a 'great start', but tech industry criticizes #2 builder for nixing future-ready wiring in 25,000+ new homes per year. (Julie Jacobson / CE Pro)
July 05, 2017 To elevate your customer service offering and start raking in the recurring revenue, focus less on how your daily interactions can benefit you and more how you can help others.
July 05, 2017 With debut of Alibaba Tmall Genie X1 smart speaker at just $73, the race to the bottom in voice control has officially started.
June 28, 2017 Recurring monthly revenue (RMR) may not be necessary to drive company valuation, but providing great smart-home customer service absolutely is.