Sir, there are a few options not mentoned here. It of course depends what, if any network you have setup to run your business. If you are using MS Outlook, and especially MS Small Business Server to run your company, then I would suggest checking out MS Dynamics CRM. It can easilly take care of all your Sales, Marketing and especially track your Customer Service and installation scheduling needs. In addition it supplies live metrics and scheduling that enable you to monitor the progress and weak points of your business… something D-Tools and SRS together do not accomplish.
If you are not using MS Small business Server, you can use an online (On-Demand) version. This is completely web based and you can run your business from any interface, iPhone, Blackberry, Laptop, anything but a pencil. Here is a link for you to do some research, the three tabs on the lower part of the page guide you to the many flexibilities of the product. If you are interested in using it, but dont want to pay the outlying cash, you can sign up for a free trial, a full version that will help you further make your decisions. On top of all that, the On-premisis version plugs directly into MS Outlook making the learning curve to operate the program almost nil, so you can be up and running in a day or two. That saves tons of valuable small business time.
If you do find you are interested in the CRM solutions,etc and stil have a cash flow isue, please feel free to contact me via PM and I can discuss Microsoft financing optons with you that give you a wondow of up to 6 months before making any payments. This could allow you to completely establish your business, use the tools and make some real cash before applying it toward your investment. Thank Microsoft, not me. Im not trying to sel you anything, but will help you if you need it.
You can still decide wether you want to use D-Tools or AutoCAD or just Visio to create you technical douments on a later date. Since Visio Pro is also a Microsoft product, you can add that to your financing options. the idea is to get you up and running, successful and make your payments when you business is running a bit more comfortable level.
I have been in this industry for many years, and know the above mentioned products pretty well. Keep the ocus that what you are trying to do is properly bid, schedule and track your projects without loosing the details off the backside of your desk. Technical docuentation does NOT need to be wholy integrated in and all in one taking forever to setup proram like D-Toold or SRS, although they are very successful for those that want to outlay the cash and can afford the loss of production while going through the setup times, as the Tech Source guy has pointed out. I feel his pain for I went throught the endless data entry period. I use AutoCAD for my documentaion now for it integrates with all the architects and other pros on the job without any hassles. But there are many solutions for you to pick. At least you can investigate the Microsoft offering without any cost outlay, and they will provide you the financing if you need it. Cool.
Microsoft CRM solutions site:
http://crm.dynamics.com/solutions/default.aspx
One more thing,on technical documentation, from Visio, ACAD, nakinCAD or whatnot… The reason these documets are created are to allow the client another reason to hire you. Once you go away, their system they paid a lot of cash for, even $20K deserves connection documentaion for troubleshooting, upgrade capabilities, programming, etc. They are not for you to hook up, for you already probibly know that. Dont forget to charge for your documentation… thats what pays for your fancy software.
George
ITAVA, LLC
IT&AV;design Assicates