Not to muddy the water, but here is my 2ยข.
There are many manufacturers who make products that can be described exactly like the Niles. “Easy to install, quick to program, good margins...”
Typically custom installers are technical and fairly geeky by nature. We gravitate to new gadgets. In business, this is dangerous. Sit down and write down your priorities for deciding on what products you plan to sell.
Price
Availability
etc.
Then decide. You can certainly change and add to this list, but it should not be every job or even every month. Focus your sales and installation training on the products that fit your priorities and then sell those. Your customers are asking for Niles right now, but if you had an equivalent that you were savvy with, you could sell it to them.
You’ll find that the more you focus on a particular product line, the more it will benefit your bottom line.
There you go and boy did I need to hear that.
Morgan