California TV Ban Even Worse Than We Thought
Slideshows
Installation creativity is on display among these entries…
PanTech Design programmed a Crestron system to control unmanned…
Motorized window treatment eliminates "stack-back" and reduces…
British- and Asian-themed showroom represents a step in Meridian's…
CCTV/Cameras
Ultimate Guide to Flat-Panel TVs 2009
DirecTV Names Michael White President, CEO
2009 AVAD Vend-O-Palooza Tour
How ISO 9001 Helps Integrators
The Art of Tele-Consulting
Previous Job: iPort Integration Manager
Job Title
Technical Support Engineer
Company
Kaleidescape
Location
Sunnyvale, California
Duration
Full-Time
Salary
Kaleidescape offers competitive compensation and benefits
Posted on
Jan 09
Qualifications
THE OPPORTUNITY:
Kaleidescape is seeking an experienced Technical Support Engineer to provide support to our dealer and customer base with issues around installation and maintenance of Kaleidescape Systems.
Successful candidates will be hands-on, capable of working independently, and able to drive customer issues and projects to completion with minimal supervision. The Tech Support Engineer will respond to queries coming in on phone, email or the web, log all cases in our call tracking database, create knowledge base articles as required and resolve issues. This role requires great customer skills as well as creativity and attention to detail. Ideas and suggestions from Kaleidescape Customers need to be evaluated, understood and passed on to Engineering for product and process improvement. The TSE will also be involved in product and process improvements, working closely with Engineering, product testing, documenting and training, trade show support and other technical projects as required.
EDUCATION AND EXPERIENCE:
• A Bachelor's degree in computer science or other IT disciplines is desired.
• The right candidate should be familiar with distributed audio-video and/or custom installation of networking solutions or home entertainment solutions.
• Experience desired in networking, TCIP/IP, audio-video protocols, control systems and storage.
REQUIREMENTS:
• Ethics, humility, integrity, high level intelligence, and accountability.
• Candidate should be customer focused and have at least 3 years of customer support and/or custom installation experience.
• Excellent communication and written skills are a must.
Kaleidescape offers competitive compensation and benefits. Employees have a unique opportunity to participate in building a great company and share in its success through profit sharing and stock options.
Kaleidescape is seeking an experienced Technical Support Engineer to provide support to our dealer and customer base with issues around installation and maintenance of Kaleidescape Systems.
Successful candidates will be hands-on, capable of working independently, and able to drive customer issues and projects to completion with minimal supervision. The Tech Support Engineer will respond to queries coming in on phone, email or the web, log all cases in our call tracking database, create knowledge base articles as required and resolve issues. This role requires great customer skills as well as creativity and attention to detail. Ideas and suggestions from Kaleidescape Customers need to be evaluated, understood and passed on to Engineering for product and process improvement. The TSE will also be involved in product and process improvements, working closely with Engineering, product testing, documenting and training, trade show support and other technical projects as required.
EDUCATION AND EXPERIENCE:
• A Bachelor's degree in computer science or other IT disciplines is desired.
• The right candidate should be familiar with distributed audio-video and/or custom installation of networking solutions or home entertainment solutions.
• Experience desired in networking, TCIP/IP, audio-video protocols, control systems and storage.
REQUIREMENTS:
• Ethics, humility, integrity, high level intelligence, and accountability.
• Candidate should be customer focused and have at least 3 years of customer support and/or custom installation experience.
• Excellent communication and written skills are a must.
Kaleidescape offers competitive compensation and benefits. Employees have a unique opportunity to participate in building a great company and share in its success through profit sharing and stock options.
Company Info
Who We Are
Kaleidescape designs, develops and manufactures entertainment servers that have changed the way families enjoy movies and music in their homes. The award winning Kaleidescape System combines an engaging user interface, outstanding industrial design, and unique online services that set new standards in the consumer electronics industry.
Kaleidescape was founded in 2001, is based in Sunnyvale, California, and is privately held. Research and development are done by Kaleidescape Canada, Inc., based in Waterloo, Ontario. Our products are available through a network of custom-installation dealers and distributors throughout the world.
Website