Control & Automation

The Strange Alt History of Home Automation According to Coldwell Banker

Self-professed “pioneer in smart homes,” real estate giant Coldwell Banker traces the beginnings of the home-automation movement to the 1997 launch of GM’s OnStar, followed by the 2010 debut of Nest. Plus: CE Pro's own History of Home Automation in pictures.

The Strange Alt History of Home Automation According to Coldwell Banker
Coldwell Banker could boost its credibility as a home-automation "pioneer" with a new definition of "smart home" and a proper timeline of significant milestones.

A TRUER HISTORY: 14 HOME AUTOMATION ADS, 1989-1994


Photos & Slideshow

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Coldwell Banker is asserting itself as “the first real estate brand to recognize and embrace the movement of smart technology into the home.”

No argument there. Coldwell does appear to be the first realty group to promote the smart home to its agents, as well as home buyers and sellers alike.

Unfortunately, the company representing itself as a “pioneer in smart homes” has a little credibility problem.

It started in 2016 with Coldwell’s “official definition” of a smart home (developed with CNET): a property that includes a broadband connection and at least three smart devices, one of which must be related to security or temperature.

A “smart home,” therefore, could be a property that has a baby cam, a Roku and a smart plant sensor, none of them connected to each other.

After speaking with Coldwell spokesperson David Siroty at the time, I understood the rationale behind this extremely simplistic “definition.”

Integration has not been a “thing” in the mass market, and Coldwell wanted to relieve consumers of the notion that one smart thermostat made a smart home.

“To begin the dialog, it’s important for us to start somewhere,” Siroty told me.

GALLERY: 14 home-automation ads from 1989-1994

Perhaps that made sense at the time, but now it's time to move on to a more suitable definition.

At the very least, a "smart home" should include some level of integration, such that the baby cam (in our example) communicates with the Roku and smart plant sensor. Better yet, forget things like smart TVs (they're all connected these days) and plant sensors; the smart home should include these three subsystems at the very least: security, energy management and lighting. Remote access or push notifications should be part of the definition as well.

We see signs that Coldwell is making progress in definining the smart home, working now with CEDIA, the trade organization for home-technology professionals.

With CEDIA, the group already has developed a smart-home training and certification program for its real-estate agents. It also launched a Smart Home Staging Kit to help home sellers add value to their property before putting it on the market.

Does it matter? Isn’t it enough that Coldwell Banker is educating its agents and the broader community about smart-home solutions?

Yeah, it kind of does matter. 

Then Comes the Alt History

Just when I thought Coldwell was moving in the right direction, the company comes out with a cringe-worthy brochure at CES 2017, featuring a timeline of “Significant Smart Home Milestones.” But most of the so-called milestones mentioned in the glossy handout are neither significant nor even memorable.

In Coldwell’s alternative history of the smart home, the industry’s first milestone dates back to 1997, when “the first connected car system, GM’s OnStar, appears in cars.”

OnStar would go on to have no relevance to the smart-home movement.

Somehow, the previous decade of catalyzing activity from Unity Systems, Home Automation Inc., JDS, AMX, Crestron, and even X10 and the phenomenal flop that was Mastervoice were overlooked, as were the pioneering efforts of utilities piloting demand-side management and time-of-use pricing programs.

According to Coldwell, the next milestone after the big OnStar debut occurred a whopping 13 years later with the introduction of Nest.

[CONTINUES]

History of the smart-home movement, according to Coldwell Banker

Somewhere in those 13 preceding years, Z-Wave and ZigBee mesh-networking technologies were introduced, Icontrol and Alarm.com launched the first SHaaS (smart home as a service) platforms, Control4 was born, ADT introduced the affordable Pulse security and home automation service, big cable companies and telcos rolled out smart home systems to the masses, the iPhone and iPad made home-technology accessible, Microsoft invested big-time in Media Center as a connected-home hub, and a few other important events occurred between OnStar and Nest.

I won’t pick apart the Coldwell timeline year-by-year, but tax credits for smarter homes most certainly did not begin in 2011, as Coldwell suggests; health and fitness devices were connected to home networks way before 2016; LG’s introduction of the Thinq hub (2011), smart appliances (2012), HOM-BOT robo vacuum (2012), more smart appliances (2014), and Nest integration (2015) were of no consequence to the smart-home movement.


Photo
Gallery

Smart Home History: 14 Home Automation Ads from 1989-1994


And what on earth is “Toshiba’s Life Design” doing in a list of smart-home milestones?

To be the sure, the real estate giant has attacked the home-automation market like no other Realtor before it, starting in 2016 when it sponsored the Smart Home marketplace at CES.

But its credibility fizzled at the first salvo – the definition of a smart home – and it fumbles again with its telling of smart-home history.

Does it matter? Isn’t it enough that Coldwell Banker is educating its agents and the broader community about smart-home solutions?

Yeah, it kind of does matter. It’s hard for members of the technology press and other key influencers in the home-tech community to consider Coldwell a “Pioneer in Smart Homes” when its most prominent messaging is so misguided. A little more guidance could help Coldwell gain some serious credibility in the industry.

Even so, keep up the good fight, Coldwell! We're looking forward to great things.

More at coldwellbanker.com/smarthome



  About the Author

Julie Jacobson, recipient of the 2014 CEA TechHome Leadership Award, is co-founder of EH Publishing, producer of CE Pro, Electronic House, Commercial Integrator, Security Sales and other leading technology publications. She currently spends most of her time writing for CE Pro in the areas of home automation, security, networked A/V and the business of home systems integration. Julie majored in Economics at the University of Michigan, spent a year abroad at Cambridge University, earned an MBA from the University of Texas at Austin, and has never taken a journalism class in her life. She's a washed-up Ultimate Frisbee player currently residing in Carlsbad, Calif. Email Julie at [email protected]

Follow Julie on social media:
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View Julie Jacobson's complete profile.



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Comments

Posted by Julie Jacobson on January 29, 2017

Any chance I get, nicko!

Posted by nicko82 on January 29, 2017

Thank you Coldwell. Excellent segway for Julie to show us these really cool classic photos! smile You should create a whole section on the website and call it “retro-tech”, and add more photos every week.

Posted by Pengman on January 25, 2017

Someone really needs to help them with their research! NAHB was behind a project/format/whatever called “Smart Home” (!) well over 20 years ago. I recall going to an NABH in Atlanta where that was a big deal. Ah, but what to do they know? A bit of institutional memory wouldn’t be a bad things for our friends over there.

Posted by Julie Jacobson on January 25, 2017

Agree Tink—more harm than good, at least for those engaged in the industry.

Posted by Tink on January 25, 2017

Sorry (said shaking my head) but that information is SO far off, that it puts me off from listing my home with Coldwell.  I’d rather take an ignorant Real Estate agent and educate them than to try to explain my smart home to the distorted view of a Coldwell agent!

Posted by Julie Jacobson on January 25, 2017

No one really cares about home automation history anyway, except us geeks, so it was a little odd to include it in the first place ... unless it was the only way to get their sponsors in there, assuming the companies mentioned are sponsors?

It’s not at all clear who the audience is for the brochure.

I believe it was sent out with CTA’s Innovation magazine, which goes to industry insiders. So it looks like Coldwell was trying to impress the home-tech industry. If that was the mission, I don’t think the piece was terribly effective.

Posted by TheDarkKnight on January 25, 2017

I chuckled at the simple definition: “A Smart Home is a home with Smart Devices”. Great! But then they prescribe the one must be a thermostat or security…well, why is that? I’m guessing it has something to do with Coldwell partnering with a Security Provider?

Posted by Richard Gunther on January 25, 2017

I’ve been skeptical of Caldwell’s claims from the start. Looking from the outside, this whole push seems like nothing more than a marketing campaign—not a product or sales strategy. The misinformed definition and historical record suggest little internal ownership or direction.

Posted by antoniohardeman on January 25, 2017

I love it Julie.  Coldwell’s history of home automation brochure reads like something a intern in Coldwell’s marketing department was told to outline.  It’s so bad that you have to think that the marketing people were feeling pretty good about themselves when they released this history piece.  A simple Google search on the term “home automation history” would have yielded really good results for the marketing department.  Let us hope that Coldwell’s realtors aren’t handing out the brochure buyers and sellers.  I shudder at the thought.

Posted by antoniohardeman on January 25, 2017

I love it Julie.  Coldwell’s history of home automation brochure reads like something a intern in Coldwell’s marketing department was told to outline.  It’s so bad that you have to think that the marketing people were feeling pretty good about themselves when they released this history piece.  A simple Google search on the term “home automation history” would have yielded really good results for the marketing department.  Let us hope that Coldwell’s realtors aren’t handing out the brochure buyers and sellers.  I shudder at the thought.

Posted by Richard Gunther on January 25, 2017

I’ve been skeptical of Caldwell’s claims from the start. Looking from the outside, this whole push seems like nothing more than a marketing campaign—not a product or sales strategy. The misinformed definition and historical record suggest little internal ownership or direction.

Posted by TheDarkKnight on January 25, 2017

I chuckled at the simple definition: “A Smart Home is a home with Smart Devices”. Great! But then they prescribe the one must be a thermostat or security…well, why is that? I’m guessing it has something to do with Coldwell partnering with a Security Provider?

Posted by Julie Jacobson on January 25, 2017

No one really cares about home automation history anyway, except us geeks, so it was a little odd to include it in the first place ... unless it was the only way to get their sponsors in there, assuming the companies mentioned are sponsors?

It’s not at all clear who the audience is for the brochure.

I believe it was sent out with CTA’s Innovation magazine, which goes to industry insiders. So it looks like Coldwell was trying to impress the home-tech industry. If that was the mission, I don’t think the piece was terribly effective.

Posted by Tink on January 25, 2017

Sorry (said shaking my head) but that information is SO far off, that it puts me off from listing my home with Coldwell.  I’d rather take an ignorant Real Estate agent and educate them than to try to explain my smart home to the distorted view of a Coldwell agent!

Posted by Julie Jacobson on January 25, 2017

Agree Tink—more harm than good, at least for those engaged in the industry.

Posted by Pengman on January 25, 2017

Someone really needs to help them with their research! NAHB was behind a project/format/whatever called “Smart Home” (!) well over 20 years ago. I recall going to an NABH in Atlanta where that was a big deal. Ah, but what to do they know? A bit of institutional memory wouldn’t be a bad things for our friends over there.

Posted by nicko82 on January 29, 2017

Thank you Coldwell. Excellent segway for Julie to show us these really cool classic photos! smile You should create a whole section on the website and call it “retro-tech”, and add more photos every week.

Posted by Julie Jacobson on January 29, 2017

Any chance I get, nicko!