CE Pro Quest for Quality Awards to Honor Manufacturers, Distributors

EH Publishing announced its CE Pro Quest for Quality Awards, which honor manufacturers and distributors for excellence in customer service, is now open.

The contest, which is in its second year, will be presented based upon results of a readership survey conducted by CE Pro during February. Surveys containing open-ended questions were emailed to CE Pro readers asking respondents to evaluate the quality of service of manufacturers and distributors. The first and second-place winners will be recognized in the April issue of CE Pro and awards will be presented.

"In an industry that is so product-driven, the assistance provided by vendors is often overlooked," states Jason Knott, editor-in-chief, CE Pro. "Many integrators see their suppliers and distributors as their partners, giving technical and sales advice and helping guide their businesses. Now those contributions will be recognized."

Related: 2011 Quest for Quality Award Winners

Objectives of the awards are to evaluate each company on the following attributes:

Customer Service/General Communication: Phone availability (live or recorded), general courtesy, speed of response, receptiveness to feedback
Technical Support: Phone and online assistance
Sales/Marketing Assistance: Support literature, lead generation, demo/display units, website area for consumers;
Warranty Policies (Mfrs. Only): Replacement unit availability, extended warranty time span, repair speed, scope of coverage;
Shipping Policies: Tracking/communication, costs, quality assurance, speed, Will Call option;
Website: Dealer password-protected area, FAQ, download availability, ease of navigation, etc.;
Training Program: Online and in-person system and product training; and
Dealer Program/Incentives: Authorized dealer network with special pricing, products, training, credit terms, etc.
Internet Protection Policies: Manufacturers who police the Internet to protect dealers from unauthorized resellers or violations of MSRPs.

For more information about the CE Pro Quest for Quality Awards, contact Jason Knott, editor, CE Pro, at 508-663-1500 x228 or .(JavaScript must be enabled to view this email address).