Control & Automation

ADT Pulse Smart Home Automation Reaches 2 Million Customers

ADT Pulse smart home automation system surpasses its 2 millionth customer. Pulse 8.0 revamped design due out this spring.


In January 2017 alone, ADT customers logged into their ADT Pulse app nearly 57 million times, adjusting their thermostat in 67 million instances, and capturing over 436 million video clips.
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Move over, McDonalds! Akin to ubiquitous signs in front of the hamburger restaurants worldwide announcing the number of “customers served,” smart home giant ADT has its own milestone to brag about. ADT LLC announced it has surpassed 2 million customers for its ADT Pulse interactive security and smart-home platform.

ADT Pulse, which was first introduced in 2010, allows customers to arm and disarm their security system and access smart home automation features, such as lighting and temperature control, from anywhere through a tablet or smartphone.

With 2 million customers and counting, ADT Pulse would have the second most residential subscribers in North America if it were a stand-alone security company–more than competitors Vivint, Xfinity Home and AT&T Digital Life, and only second to ADT itself. ADT is the No. 3 company on the CE Pro 100.

“By offering the ability to secure real-time video, remotely arm and disarm your system or door lock, and control temperature and lighting, ADT Pulse set the industry standard by combining the best of security and home automation,” says Jamie Haenggi, chief marketing officer, ADT. “This innovation can only be realized by our nearly 20,000 employees who work tirelessly to provide same-day service and monitor our customers’ homes and businesses 24/7.”


Related: ADT System Armed/Disarmed via Amazon Echo Voice Control


Redesign Coming for ADT Pulse

ADT Pulse partners with Internet of Things (IoT) devices such as the Nest Learning Thermostat to the Ring Video Doorbell to simplify the customer experience. In 2015, ADT noted that 75 percent of new customers were opting for Pulse versus a stand-alone security option. 

In January 2017, customers logged into their ADT Pulse app nearly 57 million times, adjusting their thermostat in 67 million instances, and capturing over 436 million video clips.

This spring, the company will introduce Pulse 8.0, providing customers with a revamped design and more intuitive experience to manage their security and lifestyle needs based on preference. In addition, users will soon find tips and troubleshooting options right on the home screen. 



  About the Author

Jason has covered low-voltage electronics as an editor since 1990. He joined EH Publishing in 2000, and before that served as publisher and editor of Security Sales, a leading magazine for the security industry. He served as chairman of the Security Industry Association’s Education Committee from 2000-2004 and sat on the board of that association from 1998-2002. He is also a former board member of the Alarm Industry Research and Educational Foundation. He is currently a member of the CEDIA Education Action Team for Electronic Systems Business. Jason graduated from the University of Southern California. Have a suggestion or a topic you want to read more about? Email Jason at [email protected]

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