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2Gig Recalls 40K GSM Modules Due to Fire Hazard

2Gig Technologies has issued a voluntary recall for GSM modules in its Go!Control panels due to potential fire/burn hazard.


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The 2Gig Technologies’ Go!Control panels with the GSM module in question were sold between December 2010 and October 2011. To date, there have been 22 cases of overheating and three cases of minor heat, smoke or fire.

Security manufacturer 2Gig Technologies has issued a voluntary product safety recall GSM radio modules contained in some of its Go!Control panels in cooperation with the Consumer Product Safety Commission (CPSC) due to potential fire or burn hazard .

The CPSC says 40,000 units are in the field and to date there are "22 reports of the product overheating including three reports of minor smoke, heat or fire damage to the wall where the panel is mounted." No injuries have been reported.

The GSM modules in question were sold between December 2010 and October 2011. Among the integrators who use the Go!Control panel is high-volume CE Pro 100 company Vivint. It is unknown if Vivint has installed the specific GSM module in question.

Consumers are advised to "stop using the product immediately unless otherwise instructed." The notice also says, "It is illegal to resell or attempt to resell a recalled consumer product" as an advisory to integrators who might have the product in stock.

According to the notice, "The GSM radio modules used inside Go!Control panels for home security systems can overheat and combust, resulting in a fire or burn hazard to consumers."

The Chinese-made GSM radio module in the 6x8.5-inch Go!Control panel enables wireless communication between the home security system and alarm monitoring companies. The Go!Control panels are 6-inches high and 8.5-inches wide and are made of white plastic.

The CPSC is advising homeowners to contact their professional security installer to identify the module in question. 2Gig is offering a free installed replacement.




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Article Topics

News · Product News · Home Automation and Control · Security · 2gig · All topics

About the Author

Jason Knott, Editor, CE Pro
Jason has covered low-voltage electronics as an editor since 1990. He joined EH Publishing in 2000, and before that served as publisher and editor of Security Sales, a leading magazine for the security industry. He served as chairman of the Security Industry Association’s Education Committee from 2000-2004 and sat on the board of that association from 1998-2002. He is also a former board member of the Alarm Industry Research and Educational Foundation. He is currently a member of the CEDIA Education Action Team for Electronic Systems Business. Jason graduated from the University of Southern California.

5 Comments (displayed in order by date/time)

Posted by Boyd Gerber  on  02/27  at  04:45 PM

My name is Boyd Gerber.  I’m the 2GIG Product Manager for GO!Control.

GO!Control panels have not been recalled.  As stated in the CPSC notice, the recall applies to a certain lot of field replaceable GSM radio modules inside some GO!Control panels.  2GIG has voluntarily recalled only affected radio modules and not panels.  This article has misled some to believe we issued a separate recall of the panel, which is not correct.

Posted by Bulldog  on  02/29  at  12:08 AM

Boyd-

Thanks for dropping by and straightening this out.  Good info.  Looking forward to getting started with your product after talking with a few industry guys that are offering it to positive business results and client satisfaction.  I would be interested in any type of webinar you may offer that discussed the general business model options of selling security.   

Thanks again for your time.

Posted by Joe  on  02/29  at  04:38 AM

You can word it exactly how you desire, nonetheless when I start observing smoke out of my panel, I am sending you back the whole panel. This is a recall and will teach you to terminate you batch of crap products you make.  Oh notwithstanding the facts of that problem, fix your thoughtless and garbage thermostats.

Posted by SmartHome_AV  on  02/29  at  10:40 PM

You so crazy!  2Gig’s product is pretty good and so is Alarm.com.  Leave ‘em alone.  Hater.

Posted by Blake  on  07/17  at  12:13 PM

Hahah what a hater. He has obviously neve had a Simon xt. Then he would appreciate the awesomeness of the Go!Control

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